Client Service Director

MAP•Austin, TX

About The Position

MAP | WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. MAP is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel. Are you a visionary leader with a proven track record in nurturing client relationships and driving commercial success? Do you excel at leveraging CRM technology and marketing automation to deliver exceptional results? Are you ready to lead a dynamic team, creating a lasting impact on one of our major clients? If so, seize this opportunity to shape the future as a Client Service Director at MAP!

Requirements

A strong track record in Client Service roles within digital agencies, with at least 5 years in a senior leadership position.
Deep understanding of CRM technology such as Salesforce Marketing Cloud and/or Adobe.
Experience with strategic management and implementation of IT projects within CRM and/or marketing automation.
Proven track record of managing large scale projects.
Extensive experience with people management, and the knowledge and skills to lead a team with varying experience and seniority and different cultural backgrounds.
Strong financial acumen and ability to manage budgets effectively.
Excellent communication skills and the ability to present complex information clearly and effectively.
Resilience and the ability to handle difficult situations with grace and professionalism.
Willingness to travel as needed.

Nice To Haves

Visionary leader with a proven track record in nurturing client relationships and driving commercial success.
Excels at leveraging CRM technology and marketing automation to deliver exceptional results.
Strategic thinker with a deep understanding of CRM loyalty and marketing technology.
Highly organized, able to balance multiple priorities, and remain calm under pressure.
Strong relationship builder, comfortable working with a diverse range of stakeholders in a multicultural environment.

Responsibilities

Overseeing the delivery of all workstream-related projects.
Managing the client relationship driving day-to-day contact, ensuring high client satisfaction and being a strategic partner to the client.
Financial management of the account, including scoping, preparing, and reviewing revenue and profitability reports.
Leading the team, which may consist of Account Directors, Senior Project Managers, and Project Managers.
Driving cross-functional collaborations various teams, for example tech, data, creative and Strategy teams.
Continuously optimizing ways of working and driving process improvements.