Director, Client Operations Manager
About The Position
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Director, to join our Investor Services Team. This position is located in New York, NY (4 days in office expectation).
Requirements
- Bachelors degree or the equivalent combination of education and experience is required, with an MBA preferred.
- 10-15 years of total work experience with at least 3-5 years of management experience preferred.
- Experience in an operational area and/or client services preferred.
- Manages a client service/support area through other managers and is responsible for area goals and objectives, talent management, and team supervision.
Nice To Haves
- MBA preferred
- 3-5 years of management experience preferred
- Experience in an operational area and/or client services preferred
Responsibilities
- Leads a client service/support area consisting of multiple teams and develops and implements policies to ensure client satisfaction.
- Leads key client service initiatives and sets strategic priorities to improve the client experience, team productivity, and quality.
- Resolves the most complex issues or inquiries from senior-level or key clients and maintains relationships with senior business leaders to report client trends and needs.
- Participates in long-term or strategic planning for the Client Services/Support function and drives future revenue growth through strategic insight on client issues.
Benefits
- highly competitive compensation
- benefits
- wellbeing programs
- flexible global resources and tools
- generous paid leaves
- paid volunteer time
- medical, dental, vision, and basic life insurance plans
- various paid time off benefits, such as vacation and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Director
