Director, Client Migrations

Personify Health

1d•$135,000 - $150,000

About The Position

Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future. Ready to Lead Complex Client Migrations That Transform Healthcare Operations? We're seeking an experienced leader who can oversee a team of solution design and implementation professionals managing complex, client-facing migration projects. As our Director of Implementation Services, you'll lead teams transitioning clients from one claims platform to another while simultaneously migrating their digital experience, combining strategic leadership, technical expertise, and client engagement to ensure successful outcomes. What makes this role different ✓ Dual-platform complexity: Oversee simultaneous migrations of claims platforms and digital experiences requiring deep technical and strategic coordination ✓ High-performing team leadership: Lead diverse team managing client migrations in partnership with Account Management, Strategic Development, and Enterprise PMO ✓ Executive client engagement: Build strong relationships with client executives while serving as escalation point for critical issues ✓ Strategic oversight: Define implementation strategies while partnering with cross-functional leaders in technology, operations, and client services

Requirements

10+ years in healthcare, insurance, or TPA environments required
At least 5 years in leadership roles with proven success overseeing teams managing large-scale client implementations
Strong understanding of claims administration platforms and digital engagement tools
Advanced project management skills (PMP or similar certification preferred)
Ability to guide teams through complex technical transitions and platform migrations
Exceptional leadership: Committed to coaching and mentoring team members for professional growth and development
Strategic alignment: Ability to align implementation strategies with organizational goals and client objectives
Decision-making excellence: Makes timely, data-driven decisions under pressure while managing complex, competing priorities
Change management expertise: Skilled in guiding clients and teams through complex transitions with confidence and clarity
Excellent communication and executive presence with ability to engage effectively at all organizational levels
Strong partnership-building skills across internal and external stakeholders
Capability to build trust with client executives while managing critical escalations
Commitment to fostering culture of collaboration, continuous improvement, and client-centricity
Ability to set clear priorities, allocate resources strategically, and ensure team accountability
Experience serving as liaison between client-facing teams and back-end technical/operational groups

Nice To Haves

Prior TPA experience strongly preferred
Advanced project management skills (PMP or similar certification preferred)

Responsibilities

Lead team excellence: Develop high-performing team with diverse roles managing client migrations while setting priorities, allocating resources, and ensuring accountability for project delivery.
Foster collaborative culture: Build culture of collaboration, continuous improvement, and client-centricity while serving as leadership liaison to Enterprise Project Management team.
Provide executive oversight: Monitor all client implementation projects ensuring on-time delivery within scope and aligned with client expectations and organizational standards.
Serve as escalation point: Address critical issues and client concerns with strategic problem-solving while maintaining strong relationships with client executives and stakeholders.
Define strategic direction: Establish implementation strategies for claims platform and digital experience migrations while partnering with cross-functional leaders across organization.
Manage risk proactively: Monitor project risks and drive resolution of complex challenges while ensuring technical solutions meet client requirements and compliance standards.
Guide technical excellence: Direct team in understanding claims administration systems and digital engagement platforms while ensuring solutions align with client needs.
Communicate effectively: Provide clear project status updates, risk assessments, and milestone tracking to stakeholders at all organizational levels including executive leadership.

Benefits

Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!)
Mental health support and wellness programs designed by experts who get it
Flexible work arrangements that fit your life, not the other way around
Retirement planning support to help you build real wealth for the future
Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection
Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage
Professional development opportunities and clear career progression paths
Mentorship from industry leaders who want to see you succeed
Learning budget to invest in skills that matter to your future
People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation
One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges
We Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for results
Grow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyable
Competitive base salary that rewards your success
Unlimited PTO policy because rest and recharge time is non-negotiable
Benefits effective day one—because you shouldn’t have to wait to be taken care of