Client Director

Media Sense•London, CA

6d•Hybrid

About The Position

An exciting opportunity has become available to be part of our fast-growing team and to be a key part of the Client Solutions function. This role provides an outstanding opportunity to join a growing global integrated marketing advisory and will provide an ambitious individual with valuable experience for progression and development. The Company mediasense is a global, independent advisor that brings the clarity, connection and confidence modern marketers need to fuel growth. We help marketers eliminate waste and maximize the impact of their most significant investments at scale. Our ambition is to define and own an entirely new category – recognized as the world’s most trusted, independent and impactful marketing advisor. We do this by elevating how clients operate, how agencies deliver, how platforms perform, and how all parts of the ecosystem connect. Because progress doesn’t happen in isolation, it takes alignment, intelligence, and trust. That’s what we enable. That’s what we stand for. That’s Unified Marketing Intelligence. mediasense is designed around how we help marketers optimize and transform through best-in-class structure and governance (Organization), partners and platforms (Ecosystem), governance and controls (Assurance), and measurement and effectiveness (Science). We have the proven ability to effectively support large, complex organizations and deliver multiple projects simultaneously. As evidenced through our strong track record with clients, we pride ourselves on the consistent high quality of service delivery and the ability to accelerate transformation and growth. mediasense and has over 200 employees across London, New York, Singapore and New Delhi. For more information, visit www.media-sense.com The Role This role is for a Director, based in London. Our Client Directors have key leadership roles in our Client Solutions team, responsible for the management of our key client accounts, leading day-to-day client relationships to help them navigate the complexities in modern marketing. They lead the winning and delivering of projects across these areas: Organisation: e.g. marketing (or media) operating model and organisation design Ecosystem: e.g. helping marketers select their agency partners and other vendors Accountability: e.g. analysing agency and campaign data to track and improve performance

Requirements

10-12+ years of experience in marketing, agency, consulting, or AdTech roles with strong knowledge across the marketing and advertising world.
Experience in agency pitches and/or audit programmes (from marketer or agency or consulting perspectives)
Self-starter: motivated to join a growing company and prepared to actively participate in driving that growth; thrives under pressure
Strategic: natural curiosity for client challenges; able to guide clients and agencies to conclusions and make recommendations with conviction
Relationship management: able to build and lead client relationships with senior stakeholders across multiple functions; adept at dealing with ambiguity and finding a way to navigate through
Stakeholder management: able to manage people (up and down, internal and external), comfortable working with senior leaders and strong personalities
Communication (oral and written): able to simplify the complex and inspire action; confident presenter in both group and 1:1 sessions
Negotiation skills: thoughtful and measured approach to negotiation, able to balance multiple variables in arriving at desired outcomes
Leadership: can motivate and lead internal teams to collaborate on shared client challenges
Intellectual curiosity: inquisitive by nature, approaching all tasks with curiosity and enthusiasm

Responsibilities

Lead day-to-day client relationships, ensuring client contacts are engaged with regularly, on both live projects and broader industry topics
Analyse and challenge client problems, turning ambiguous issues into actionable solutions, both within and outside of defined scopes
Create and shape core client deliverables, demonstrating originality and critical thinking in e.g. writing workshop materials, industry POVs, pitch briefs, diagnostic assessments, client-ready recommendations
Work hands-on with cross functional team to design and deliver high quality outputs (lead and drive the team, not just coordinate them) that have intellectual, analytical, and professional rigor and real-world application
Lead the preparation and presentation of insightful and relevant reports to senior client contacts
Ensure project plans are in place, status calls (internal / external) are scheduled, team members are properly briefed, and meetings are documented and actioned
Anticipate, raise and resolve issues with key client/agency contacts on our work (e.g. timeline/deliverables) or client/agency relationships, documenting and actioning conclusions
Lead operational aspects of client relationships (e.g. proposals, fees, contracts, NDAs, invoicing schedules)
Support and train junior team members across our business, helping them gain understanding of our processes and build confidence interacting with agencies and clients
Promote other services to clients/targets, and participate in new business pitches, playing a key role in preparation and presentation of proposals that are specific to the client’s needs
Actively contribute to the continuous updating of our library of services and credentials, and general knowledge sharing across the business