Client Service Director

Gallagher • Bellevue, WA

7h • Hybrid

About The Position

In this role, you'll lead a team to deliver high-quality service that aligns with Gallagher's operational standards. You'll manage and develop your team, helping them grow while ensuring productivity and performance goals are met. You'll tackle complex client issues, conduct root-cause analyses, and implement solutions that make a lasting impact. By collaborating across teams, you'll drive service improvements and support key sales initiatives, all while fostering a culture of growth and excellence.

Requirements

• A bachelor's degree with 6+ years of client service or claims management experience, or a high school diploma/GED with 11+ years of relevant experience
• At least 4 years of supervisory experience
• A Life and Health Insurance License
• Experience leading and developing teams, ideally in a matrix or shared services environment
• The ability to adapt to shifting priorities and collaborate across teams
• Strong interpersonal and planning skills to achieve measurable results
• Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
• 3+ years supervisory experience.
• Life & Health licensing is required.

Nice To Haves

• Demonstrates a breadth and depth of operational service delivery management expertise focused on service quality, people, process and technology.
• Prior experience designing and implementing.
• Significant experience leading and managing teams (preferably in a matrix environment) with an operational service delivery or shared services environment.
• Strong communicator at all levels

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Director