Client Service Delivery Director

Wilmington Trust•Wilmington, DE

14h

About The Position

Overview: Provides strategic direction and management of the planning, developing and implementing of various projects and initiatives in support of Global Capital Markets. Manages the most complex, critical and highly visible projects at the Division and/or Bank-wide level. Primary Responsibilities: Manage and participate in the development and production of complex ad-hoc and automated departmental reports and spreadsheets, including but not limited to, project or product strategy analysis, profitability, historical reporting and work flow and financial analysis in support of the Global Capital Markets business. Research and gather business and financial information regarding business results. Manage and complete complex analyses to support business decisions. Provide feedback to management regarding results and make recommendations on findings to management. Demonstrate a thorough and expert understanding of the Global Capital Markets business and its functions, processes and operations. Remain current on business and market trends that may affect the business/department. Oversee the planning, developing and implementing of various projects and initiatives within Global Capital Markets to achieve short and long-term business objectives. Develop project plans ensuring activities to be completed, estimated time frame and effort, and other pertinent information are covered. Manage daily project activities. May be responsible for managing and participating in setting policy or developing and overseeing the implementation of procedures or controls related to compliance requirements within the overall business processes, directly or indirectly monitoring functions that, on a daily basis, ensure procedures and controls are functioning as designed, developing training for business line personnel regarding procedures and controls designed to ensure compliance with laws and/or regulations, completing or overseeing embedded compliance self-testing and/or managing examinations or audits involving regulatory matters and any resultant corrective actions. Oversee budget, profitability and other business reporting. Analyze variances and report to management. Make recommendations on variances and methods to increase efficiency, lower costs, etc. Implement recommendations upon management approval. Define and participate in the achievement of short and long-term business objectives. Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: The position requires substantial interaction with internal contacts at senior management level, as well as external contacts to obtain pertinent information and serves as liaison between department and other business units on various projects. The jobholder is responsible for overall coordination and management of projects and for concurrently managing large scale projects, including daily supervision of project participants.

Requirements

Bachelor’s degree plus a minimum of 9 years’ experience in field, OR in lieu of a degree, A combined minimum of 13 years higher education and/or work experience, including a minimum of 9 years’ experience in the field.
Minimum of 3 years’ management experience
Highly skilled proficiency in use of pertinent spreadsheet, graphing and presentation software
Working knowledge of financial models
Excellent knowledge of pertinent operating systems

Nice To Haves

Advanced degree
Excellent verbal and written communication skills
Excellent analytical ability
Creative problem-solving skills
Excellent project management skills
Excellent people development and management skills
Ability to interact effectively with all levels of personnel

Responsibilities

Manage and participate in the development and production of complex ad-hoc and automated departmental reports and spreadsheets, including but not limited to, project or product strategy analysis, profitability, historical reporting and work flow and financial analysis in support of the Global Capital Markets business.
Research and gather business and financial information regarding business results.
Manage and complete complex analyses to support business decisions.
Provide feedback to management regarding results and make recommendations on findings to management.
Demonstrate a thorough and expert understanding of the Global Capital Markets business and its functions, processes and operations.
Remain current on business and market trends that may affect the business/department.
Oversee the planning, developing and implementing of various projects and initiatives within Global Capital Markets to achieve short and long-term business objectives.
Develop project plans ensuring activities to be completed, estimated time frame and effort, and other pertinent information are covered.
Manage daily project activities.
May be responsible for managing and participating in setting policy or developing and overseeing the implementation of procedures or controls related to compliance requirements within the overall business processes, directly or indirectly monitoring functions that, on a daily basis, ensure procedures and controls are functioning as designed, developing training for business line personnel regarding procedures and controls designed to ensure compliance with laws and/or regulations, completing or overseeing embedded compliance self-testing and/or managing examinations or audits involving regulatory matters and any resultant corrective actions.
Oversee budget, profitability and other business reporting.
Analyze variances and report to management.
Make recommendations on variances and methods to increase efficiency, lower costs, etc.
Implement recommendations upon management approval.
Define and participate in the achievement of short and long-term business objectives.
Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.
Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.