The Principal Support Engineer is a leading Technical member of the Cloud Migrations Support team, which is focused on providing global support and expertise to Atlassian’s largest and most strategic customers during their migration to the cloud. You’ll help us grow our support capabilities and will be pivotal in helping us maintain our high-quality support at Enterprise scale. As a Principal Support Engineer, you will support the strategic direction of multiple enterprise customers in their journey to the cloud. This will be done through direct involvement with customers and internal stakeholders, along with mentoring and building the capabilities of the wider support engineering team. Your role will be to act as a vocal customer and technical champion, focusing on improving the broader migration experience for our Enterprise customers. You will partner with key internal stakeholders across Support, Product and Engineering, to bring together holistic solutions that enable our customers and partners to achieve migration goals and unlock their full potential on Atlassian’s cloud platforms. You will achieve this through becoming a leading SME across Atlassian’s migration tooling and wider ecosystem, supporting the joint team with expertise across solutions architecture, complex problem triage and root cause analysis, along with advanced debugging and troubleshooting capabilities. You will play a strategic role in leading the strategic support of customer migration blockers and issues, which will include participating in customer and partner-facing discussions, along with internal coordination of key internal resources. You will be expected to leverage internal technical expertise (peers, mentors, product and engineering SME’s, our knowledge base, community forums, and other internal tools) to provide the most effective solutions to customer issues, and to work collaboratively with diverse global teams as part of an inclusive work environment in alignment with the Atlassian values . If you are passionate about working with fast growing teams and providing high-quality service to the world's largest Enterprise customers, this role could be perfect for you!