Director Client Development
About The Position
ReSource Pro is seeking a Director, Client Development to lead and develop a high-performing team of professionals responsible for achieving sales targets and client retention objectives. You will drive disciplined execution across the full sales lifecycle, ensuring strong pipeline generation, accurate forecasting, and the strengthening of executive-level client relationships. In this role, you will maintain accountability for a portfolio of key accounts while establishing the deal governance and qualification rigor necessary to improve win rates and sales efficiency. We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self. All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration. Our goal is to be where our clients are - a significant portion of this role will be spent traveling.
Requirements
- Bachelor’s degree in a related field of study.
- 10–15 years of experience in sales and/or account management within insurance, BPO, or a related industry.
- 7+ years of experience in leading and managing professional teams.
- Proven record of sales success and an established understanding of the core business of insurance clients.
- Exceptional interpersonal and communication skills, with the ability to influence all levels of an organization.
- Technologically savvy, including proficiency with Salesforce (or other CRMs) and the Microsoft Office Suite.
- Strong project management skills with a proven record of achieving consensus and effective results in project implementation.
- Ability to thrive and remain calm in a fast-paced, high-intensity environment.
- Willingness to travel more than 60% of the time.
Nice To Haves
- Industry designations such as CIC, CPCU, AINS, or CRS are preferred but not required.
Responsibilities
- Build, develop, and lead a team of client advisors, driving performance through clear quota setting, regular pipeline inspection, and disciplined forecasting.
- Conduct quarterly and annual performance reviews tied to sales outcomes, including win rates, deal velocity, and account growth.
- Support your team in the field through client visits and remote calls to contribute to deal strategy and advance the sales pipeline.
- Ensure client satisfaction and retention by fostering trusted partner relationships that increase utilization of ReSource Pro services.
- Work closely with on- and offshore delivery teams to troubleshoot concerns and negotiate renewal terms.
- Contribute to the development of organizational business development standards, practices, and cross-team learning initiatives.
- Foster a collaborative and solution-oriented workplace culture by upholding professionalism and engaging in constructive conversations.
- Maintain individual contributor account management responsibilities for a portfolio of key accounts.
Benefits
- 100% paid employee health insurance available on Day 1
- Eligible for all medical, dental, and vision benefits on Day 1
- Remote positions are Internet stipend-eligible
- 401k with employer match, vested on Day 1
- HSA/FSA available
- Long Term and short-term disability employer-provided
- Generous PTO plan with paid holidays + floating holidays
- Development and growth opportunities
- Comprehensive wellness program and prioritization of employee health
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
