Director, Client Delivery Leader

Gainwell Technologies LLC•Any city, OH

4d•$137,100 - $195,800•Hybrid

About The Position

As a Client Delivery Leader (CDL), you will play a central role in managing all aspects of service delivery for Gainwell Technologies. You will be a trusted delivery advisor to the Account General Manager (AGM), responsible for all aspects of service delivery assigned to customer accounts. You will ensure best-in-class delivery through seamless integration of capabilities across Gainwell teams, consistently exceeding customer expectations by maximizing the value delivered and optimizing Gainwell's profitability. Gainwell empowers you through innovative technologies and solutions to deliver better health and human services outcomes. When joining Gainwell, you become an integral part of our mission, supported by a team that values your expertise and contributions.

Requirements

Strong Program Director with extremely well-developed and demonstrated program management skills.
Ability to navigate both strategic and tactical aspects of delivery management.
Ability to inspire confidence with the client and Gainwell leadership.
Strategic thinker with strong financial acumen skilled in striking the right balance between maximizing client value while optimizing costs.
Expert collaborator expert at working within deeply matrixed environments across large teams.
Strong interpersonal and relationship-building capabilities with both external clients and internal facing teams.
In-depth understanding of the Healthcare/Medicaid business, clients, and solutions.

Responsibilities

Support the AGM across all customer needs as a Subject Matter Expert for the Delivery organization.
Develop a comprehensive understanding of customer contracts, including a deep insight into T&Cs and their impact on delivery.
Coordinate closely with Gainwell's infrastructure, security, and IT teams to ensure comprehensive coverage for service delivery.
Work with implementation, engineering, product management, and other relevant teams for new service introduction and enhancements.
Implement and manage systematic delivery status reporting to the customer and Gainwell, tailored to the audience's needs.
Nurture strong connections with shared service leaders to personalize services for the customer and build relationships at all levels of the customer organization.
Establish and implement a consistent data- and metrics-driven governance approach with clear and systematic escalation processes within Gainwell, up to the COO if necessary.
Handle recruitment, coaching, mentoring, performance management, and other people management responsibilities.