Director, Claims Solutions

Coaction Global•Morristown, NJ

10d•$140,000 - $190,000•Onsite

About The Position

The IT Director, Claims Solutions, is responsible for owning and delivering all technology solutions supporting the Claims organization. This role provides strategic and hands‑on leadership across claims technology, integrations, vendor platforms including AI solutions for Claims ensuring reliable, scalable, and compliant technology delivery aligned with business outcomes while partnering closely with Claims Operations, Compliance, Finance, and external vendors. This is a hands-on player-coach role focused on delivery excellence, engineering rigor, and building internal capability.

Requirements

Bachelor’s degree in information technology, Computer Science, Business, or related field
10+ years of progressive IT experience, with 5+ years in leadership roles
Demonstrated experience delivering Claims IT systems within the US P&C insurance industry
Strong hands‑on or delivery leadership experience with: Claims management systems (Experience in Claims Assure will be great!)
Strong hands‑on or delivery leadership experience with: Third party vendors such as Legal X, Exam works, Verisk, LexisNexis, Penley, FIS, Kubra, etc
Proven ability to lead complex system integrations and large‑scale initiatives
Strong understanding of P&C insurance claims lifecycle and regulatory requirements
Experience leading cross-functional engineering teams.
Experience delivering solutions using internal staff and external partners.
Demonstrated success building new technical capabilities internally.

Nice To Haves

Experience in P&C insurance
Working knowledge of Property & Casualty Claims and Policy life cycle
Familiarity with cloud platforms, APIs, data integration, and reporting/analytics (claims)
Familiarity and or experience in Claims based AI solutions will be great to have
Experience driving automation, vendor modernization, or system transformation
Strong financial management and vendor negotiation skills
Strong technical leadership and delivery discipline
Ability to lead mixed teams (employees + consultants)
Effective communication and stakeholder management

Responsibilities

Define and execute the Claims IT delivery strategy aligned with enterprise IT and Claims business objectives
Serve as the primary technology partner to Claims leadership
Lead, mentor, and manage IT delivery team consisting of business analysts, developers, testers (employees and consultants) and vendors
Establish delivery governance, resource planning, and financial oversight for claims IT initiatives
Own end‑to‑end delivery of Claims Solutions including integrations to internal and external platforms
Translate product requirements into technical delivery plans
Lead solution design and implementation
Ensure system stability, performance, security, data quality, and regulatory compliance
Drive roadmap planning, enhancements, upgrades, and vendor coordination
Oversee project and program delivery using Agile and hybrid methodologies
Ensure on‑time, on‑budget delivery of enhancements, regulatory changes, and strategic initiatives
Manage system integrations across enterprise platforms and TPA systems
Establish and monitor KPIs, SLAs, and operational metrics
Translate Claims operational needs into technical solutions
Support specialty insurance lines (e.g., E&S, Property, Professional Liability or other specialty products)
Partner with Compliance and Risk teams to support regulatory, audit, and data privacy requirements
Enable AI based solutions, automation and straight‑through processing where appropriate
Manage vendor relationships with external partners for integrations, SI partners, and hosting providers
Negotiate contracts, manage service levels, and control delivery costs
Coordinate with Enterprise Architecture, Security, Data, and Infrastructure teams