Director, CIAM Strategy & Product Management CIAM Platform Specialization (Global Security)

RBC

1d•Onsite

About The Position

The Director of CIAM Product & Strategy with Auth0 specialization is responsible for leading the strategic direction, product roadmap, and technical implementation of Customer Identity and Access Management (CIAM) solutions leveraging Auth0 as the primary platform. This role provides thought leadership globally for CIAM solutions, supports high-performing teams to deliver well-aligned and prioritized roadmaps, and manages Auth0 platform optimization and vendor relationships. The role ensures CIAM solutions enhance business value while maintaining security and compliance standards.

Requirements

10+ years' experience working in technology operations in large enterprise organizations
7+ years experience working in identity management; demonstrated experience designing and implementing enterprise-scale identity solutions
Experience in CIAM, Product Management, Architecture, and Identity Platform specialization (Auth0 or similar platforms)
Extensive hands-on experience with Auth0 platform architecture, configuration, and deployment patterns
Deep knowledge of identity standards (OIDC, SAML, OAuth 2.0, JWT)
Expertise in API security, authorization patterns, and microservices integration
Strong background in cloud-based identity platforms and SaaS solutions
Experience with identity governance and compliance frameworks (GDPR, HIPAA, SOX, PIPEDA)
Demonstrated experience designing and implementing automation solutions
Excellent stakeholder management skills across technical and business audiences

Nice To Haves

Experience in financial services or regulated industries (preferred)
Auth0 Certification or equivalent identity platform expertise
Thorough understanding of key players, market dynamics, and trends in identity management and financial services
Ability to keep abreast of emerging identity technologies and think strategically about business opportunities
Experience managing CIAM budgets greater than $10MM
Knowledge of identity governance, access management, and compliance frameworks

Responsibilities

Work directly with LoB stakeholders to understand their identity and access management requirements for Auth0 platform adoption
Translate business requirements into Auth0 technical specifications aligned with platform capabilities (SSO, MFA, B2B/B2C identity, passwordless authentication)
Identify and prioritize high-impact CIAM capabilities that leverage Auth0 features to reduce manual effort and improve security posture
Ensure solutions address both immediate migration needs to Auth0 and long-term identity governance requirements
Collaborate with CIAM development and architecture teams to define the vision and technical standards for Auth0-based CIAM solutions
Facilitate stakeholder workshops to validate Auth0 solution designs and ensure buy-in on platform direction
Establish Auth0 governance frameworks ensuring security standards compliance, operational feasibility, and alignment with enterprise architecture
Provide technical oversight to ensure Auth0 implementations are maintainable, scalable, and meet enterprise security and architectural standards
Act as liaison between business teams and CIAM engineering teams, translating requirements and ensuring alignment on Auth0-based solution delivery
Communicate Auth0 CIAM roadmaps, platform benefits, and implementation progress to technical and business audiences
Address implementation risks and iterate on Auth0 solutions based on stakeholder feedback and platform capabilities
Maintain strategic relationships with Auth0 solution engineers and customer success managers to maximize platform value
Identify bottlenecks in current identity management processes and recommend Auth0-based solutions to improve efficiency
Track and measure improvements in identity administration, provisioning, and access management resulting from Auth0 implementation
Continuously optimize Auth0 platform configurations, rules, and integrations to maximize business value and operational efficiency
Ensure Auth0 configurations align with security best practices and compliance requirements (GDPR, HIPAA, SOX, PIPEDA)
Recruit, lead, mentor, and develop a high-performing team with Auth0 expertise, providing opportunities for growth and setting clear performance objectives
Provide leadership and direction that attracts, retains, and motivates a diverse, skilled workforce with focus on CIAM and Auth0 technical excellence
Drive improvements and ensure efficiency and effectiveness of the team in delivering Auth0-based solutions
Perform quarterly reviews with staff, ensuring evaluations encompass project feedback and comparative assessment across the team
Exercise HR best practices and talent management, with focus on building Auth0 subject matter expertise
Enhance team members' capability in Auth0 platform expertise to ensure high achievement environment
Ensure that employees understand RBC vision and support targeted behaviors that contribute to RBC goals
Provide focus and clarity in establishing individual goals, managing performance, supporting career development, and rewarding strong performance
Accept and successfully execute change while supporting employees through the process and maintaining focus on business priorities
Lead development of information security awareness and communication programs aligned with Auth0-based CIAM strategy and compliance requirements
Monitor CIAM trends, regulations, and emerging Auth0 capabilities globally to ensure RBC strategies remain current and competitive
Promote Auth0-based CIAM best practices, strategy, and vision across the organization through successful solution delivery and participation in industry events
Promote CIAM best practices, strategy and vision across the organization through successful delivery, roadshows and participation in events.

Benefits

bonuses
flexible benefits
competitive compensation
commissions
stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work