Director, Chief of Staff – Sales & Client Management

Zelis • Boston, MA

8d • Hybrid

About The Position

At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview Zelis is seeking a dynamic and strategic Chief of Staff to support the CRO of Sales & Client Management (S&CM) and the broader leadership team. The ideal candidate will demonstrate exceptional strategic acumen, executive communication capabilities, operational excellence, and a proven ability to drive cross-functional and enterprise-wide initiatives. This role serves as a trusted advisor and operational partner to executive leadership, responsible for driving organizational effectiveness, managing business rhythms, and ensuring alignment across enterprise priorities. The position requires a highly proactive individual who can manage multiple high-priority initiatives, synthesize complex information into actionable insights, and influence stakeholders across all levels of the organization.

Requirements

• 5–10 years of experience in strategy, consulting, investment banking, business operations, program management, corporate strategy, or Chief of Staff roles.
• Experience supporting senior executives in a fast-paced, highly matrixed organization.
• Exceptional communication and executive storytelling skills, with the ability to simplify complex topics and influence diverse audiences.
• Strong presentation development experience, including creating executive-level communications and strategic materials.
• Proven ability to manage multiple high-priority initiatives, balance competing deadlines, and drive cross-functional execution.
• Demonstrated ability to influence stakeholders and drive accountability across all levels of the organization, including senior leadership.
• Strong analytical and problem-solving capabilities, including experience with financial modeling, business metrics, and executive reporting.
• Excellent organizational skills and attention to detail, with the ability to manage both strategic and operational priorities effectively.
• Strong interpersonal and relationship-building skills with a collaborative, enterprise mindset.
• Ability to adapt quickly, navigate ambiguity, and thrive in a dynamic environment.
• Advanced proficiency in PowerPoint, Excel, and executive reporting tools.

Responsibilities

• Serve as a strategic advisor to the CRO and Sales & Client Management leadership team, helping align priorities, evaluate growth opportunities, and advance key business initiatives across the enterprise.
• Establish and manage leadership operating rhythms, governance structures, and executive cadences that support organizational effectiveness and execution excellence.
• Partner cross-functionally with leaders across Finance, Marketing, Legal, Operations, HR, Client Success, and Executive Administration to drive strategic priorities and enterprise initiatives.
• Lead and coordinate high-impact initiatives by managing timelines, dependencies, stakeholder alignment, and execution plans.
• Conduct strategic and financial analyses, including business cases, market assessments, investment evaluations, and scenario modeling to support executive decision-making.
• Translate complex business, operational, and financial information into concise, executive-ready insights and recommendations.
• Develop and oversee executive materials and communications, including Board presentations, Operating Committee updates, leadership meeting content, business reviews, and enterprise presentations.
• Ensure consistency, accuracy, and executive readiness across presentations, communications, and leadership deliverables.
• Plan and execute leadership meetings, offsites, and town halls, including agenda development, pre-read coordination, presentation creation, action tracking, and follow-up.
• Maintain the S&CM Navigator as the central source of truth for organizational priorities, capabilities, initiatives, and operating models.
• Manage client allocation and gifting budgets in partnership with Executive Administration and Executive Assistants.
• Support client management transition planning and maintain related operational documentation in coordination with Client Success teams.

Benefits

• 401k plan with employer match
• flexible paid time off
• holidays
• parental leaves
• life and disability insurance
• health benefits including medical, dental, vision, and prescription drug coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed