Director, Chief of Staff - Consumer Developer Experience - CDX
About The Position
We are seeking a strategic, execution-minded Director, Chief of Staff (CoS), to join the Consumer Developer Experience (CDX) leadership team. CDX drives the critical platforms that power world-class digital engagement for our customers and best-in-class tools for the developers who build them. Our diverse portfolio spans the Capital One mobile app, advanced marketing and personalization engines, AI-driven platforms that transform how we build software, and essential enterprise risk and supplier capabilities. By unifying these consumer, developer, and enterprise operations, CDX accelerates our ability to modernize core systems, strengthen the company's risk posture, and deliver seamless experiences at massive scale. Supporting an Executive Vice President and their senior leadership team, you will serve as a critical force-multiplier, driving organizational excellence through flawlessly executed processes and strategic orchestration that improve business efficiency and cross-functional impact. The ideal candidate is a highly organized, emotionally intelligent leader who thrives on resolving ambiguous and complex organizational challenges. You are an expert at creating lightweight processes, connecting processes to strategic outcomes, facilitating vocal leadership teams toward purposeful decisions, and anticipating the needs of a large-scale integrated organization. This role requires a unique blend of strategic foresight, operational rigor, influence in a matrixed environment. In this role, you will partner with world-class professionals to develop and implement strategies that unlock leverage and value across CDX. This is a highly visible platform to shape how an integrated Product, Tech, and Design organization operates at scale within Capital One.
Requirements
- Bachelor's degree
- At least 8 years of experience in Project Management, Process Management, or Chief of Staff experience
- At least 3 years of people management experience
Nice To Haves
- 5+ years of experience in strategy development
- 5+ years of experience in budgeting and labor strategy
- 6+ years of experience driving organizational change and operational excellence
Responsibilities
- Serve as a strategic advisor and operating partner to the senior leadership team, translating vision into actionable roadmaps and providing a high-context sounding board for executive decision-making.
- Create and evolve the organization’s operating rhythms to provide clarity, focus, and cohesion. This includes leading the orchestration of business priorities, routines, and strategic planning processes.
- Design and implement scalable tools and processes that enhance organizational effectiveness, bringing transparency and rigor to business operations through the synthesis of disparate data and reporting.
- Partner closely with Corporate Finance to ensure operational roadmaps and financial forecasts are deeply synchronized. Act as the primary interface to ensure that organizational planning is grounded in financial reality and that all resource allocations are optimized against fiscal targets.
- Act as the central "connective tissue" across the organization, ensuring information and insights flow seamlessly across functional boundaries (Product, Tech, Design, Finance) to maintain alignment on shared objectives.
- Lead high-stakes special projects that cut across multiple domains, navigating matrixed environments independently to surface learnings and iterate on operational solutions.
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
- performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
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What This Job Offers
Job Type
Full-time
Career Level
Director
