Director Change Management

Dufry Careers•BETHESDA, MD

1d•Hybrid

About The Position

The Director of Change Management leads project change management initiatives to drive successful adoption of technology and business transformation projects, providing both strategic direction and hands-on execution to drive successful adoption and minimize organizational disruption.

Requirements

Requires 3 years of experience leading a team of professionals engaged in developing and executing change management programs
Requires minimum of 8 years of experience engaged in developing and delivering change management programs
A bachelor’s degree in a program related to the functional area can count for 3 of the eight-year requirement
An MBA or a master’s level degree in a program related to the functional area can count for an additional 2 years of the eight-year requirement
3-5 years of Hospitality, F&B and/or Retail experience
Training that leads to an in-depth understanding of change management
Ability to drive results through collaboration rather than direct control
Demonstrated experience managing multiple concurrent projects and prioritizing resources across competing initiatives
Strong organizational skills with keen eye for detail
Ability to quickly understand existing processes, relationships, and organizational dynamics
Proven ability to identify, assess, and mitigate project and organizational risks
Systematic approach to documenting processes, decisions, and lessons learned for future reference
Business acumen and also has the mindset required to understand the long-term implications of financial planning and to advance the organization’s goals
Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances
Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals

Responsibilities

Partners with Information Technology, Operations, and PMO leadership to integrate change management into project lifecycles, ensuring change activities align with project timelines and deliverables while maximizing project value
Develops and implements project change management strategy, methodologies, and governance frameworks for technology and business transformation initiatives
Directly owns and manages project change execution, including stakeholder assessments, communication plans, training strategies, and adoption activities for technology and business transformation initiatives to drive successful project outcomes
Leads tactical change management activities including resistance management, readiness assessments, impact analyses, and change champion opportunities for assigned technology and business process initiatives
Oversees change management planning and delivery for multiple concurrent projects, applying consistent methodology while tailoring approaches to project-specific needs, as well as stakeholder expectations and requirements
Directs and develops change management practitioners, building organizational capability in project change management best practices and fostering a culture of change readiness
Designs and executes stakeholder engagement and communication strategies that build awareness, understanding, and commitment during project lifecycles
Conducts change impact assessments and readiness evaluations for proposed initiatives, providing recommendations to leadership on timing, approach, and resource requirements
Collaborates with Operations, Learning & Development, and business unit leaders to identify gaps and develop targeted solutions that support project adoption and minimize business disruption
Facilitates cross-functional collaboration and serves as an advisor to project teams and leadership on change strategies, resistance mitigation, and stakeholder management
Establishes and tracks change metrics including adoption rates, readiness scores, and stakeholder feedback; provides regular reporting to leadership on change effectiveness and project readiness