Director, Change Management

Cisco•Austin, TX

About The Position

Join a high-impact team at the center of Cisco’s mission to revolutionize the way organizations connect and protect in the AI era. Our mission is to create a modern sales team with AI-enabled sellers who show up more prepared, compete differently, and unlock innovation for our customers and partners. By placing AI, the seller experience and a commitment to customer value at our core, our team is redefining how we communicate, activate, and drive adoption and change management to ensure our strategy translates into a reality that redefines our competitive edge and ensures we win as one team. As the Director of Change Management, you are the primary architect of the strategic direction and lead the change management function within SSPO. You will lead a high-performing team of global and regional change managers, empowering them to design and implement change initiatives that minimize disruption and maximize the value of new sales tools, processes, and AI-powered workflows. You will serve as the primary liaison between your team and executive leadership, ensuring that our change strategies are robust, scalable, and fully aligned with Cisco’s global sales objectives. Your team will be the bridge between the center and the geos and functions, keeping the global plan consistent while giving geos the agility to adapt and execute locally.

Requirements

BA/BS (or equivalent) with 12+ years of experience in Change Management, Business, or Organizational Development, including 3+ years in a leadership or management capacity leading teams through large-scale organizational transformations.
Demonstrated success in driving organizational change and transformation within a global, matrixed environment.
Experience driving the adoption of AI-powered workflows, CRM platforms, or complex sales enablement technology.
Deep expertise in change management methodologies such as Prosci ADKAR.

Nice To Haves

Exceptional coaching and talent development skills with a proven track record of scaling high-performing teams.
Demonstrated ability to influence C-suite stakeholders and drive consensus in a global, matrixed organization.
Relevant certifications such as Prosci or CCMP are highly preferred.
Experience working with sales leadership in a specific geo or business unit.
Experience with complex sales enablement technology.
Advanced degree (MBA or equivalent) in a related field.

Responsibilities

Provide vision, mentorship, and career development for a team of change management managers, fostering an environment of continuous learning, psychological safety, and high performance.
Oversee the team’s portfolio of change initiatives, ensuring consistent application of change management methodologies across all global sales projects.
Manage resource allocation and prioritization to ensure the team is effectively supporting high-priority sales transformations, AI-driven capabilities, and process improvements.
Act as an executive advisor to senior sales leadership, providing insights on adoption trends, resistance points, and the overall health of change initiatives.
Own the end-to-end change management strategy for high-priority global sales initiatives, sales process and tool evolutions, enablement programs, and the integration of AI-powered workflows and capabilities.
Conduct comprehensive change impact assessments to identify risks, adoption barriers, and persona-specific resistance points across diverse global teams.
Develop and execute multi-channel change plans that integrate sponsorship, communication, training, and support to ensure seamless adoption.
Oversee the execution of change plans, monitoring adoption rates, gathering feedback, and proactively addressing challenges to ensure successful implementation of process, tool, and AI ways of working.
Partner across Geo and Functional teams to ensure seamless integration and implementation of change initiatives.
Proactively identify and mitigate implementation risks, adjusting strategies in real-time to maintain momentum and minimize disruption to sales productivity.
Conduct stakeholder analysis and build strong, collaborative relationships with global and regional sales stakeholders and leaders.
Partner with Sales Operations to enable Sales leadership to foster a culture of adoption, building buy-in at the executive level.
Act as the primary point of contact for leaders to voice concerns, facilitating open dialogue and addressing objections with empathy and clarity.
Develop and deliver targeted, high-value training resources that focus on the practical application of new tools and AI capabilities, emphasizing the what is in it for me (WIIFM) for sellers.
Cultivate and manage a network of Change Champions to drive grassroots advocacy and peer-to-peer support.
Define and track critical KPIs (e.g., tool utilization, process adherence, and AI adoption rates) to measure the success of transformation initiatives and business outcomes.
Analyze post-implementation data and qualitative feedback to identify trends, diagnose performance gaps, and iterate on change strategies for continuous improvement.
Translate complex technical and process data into clear, actionable insights for senior leadership.
Share best practices and lessons learned with the broader global change management community.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Optional 10 paid days per full calendar year to volunteer