Director, Change Management, CSA

Thomson Reuters • Frisco, TX

3d • $137,200 - $254,800 • Hybrid

About The Position

We're looking for an experienced Director, Change Management to provide end-to-end oversight of change management across a large-scale, multi-year commercial systems transformation program. This program is modernizing how commercial work gets done across the business — spanning platform enablement, process simplification, AI-enabled delivery, and legacy system retirement. This is an integrator role: you'll bring together change readiness across multiple personas, business segments, and parallel program workstreams into one coherent picture, partnering closely with a cross-functional team.

Requirements

• Bachelor's degree in Business Administration, Organizational Development, or a related field
• 10+ years of progressive experience leading change management for large-scale business or technology transformation programs, including at least 5 years in a leadership role
• Experience developing and executing change strategies for simultaneous, interdependent programs in a matrixed global organization
• Exceptional people leadership skills, with a track record of building and developing high-performing teams
• Superior stakeholder management and executive communication skills, with the ability to influence and collaborate effectively from frontline level to senior business leadership
• Proven ability to establish adoption metrics and demonstrate business value from change management investment
• Recognized thought leadership in change management and organizational development, with the ability to provide strategic guidance on complex organizational challenges

Nice To Haves

• Advanced degree (MBA or related field)
• Prosci, CCMP, PMP, or equivalent certification
• Experience supporting ERP migrations, commercial systems consolidation, or CRM/ERP platform implementations (e.g., Salesforce, SAP)

Responsibilities

• Develop and implement comprehensive change management strategies and plans for large-scale transformation initiatives, including stakeholder analysis, communication plans, training programs, and resistance management
• Define and track adoption metrics and KPIs to measure change effectiveness and demonstrate business value
• Define reusable templates each business segment can execute against (change impact assessment, change readiness assessment, change strategy, change management plan)
• Build a holistic change management approach that connects existing segment-level efforts already underway, rather than replacing them
• Continuously improve change management methodology and tools based on lessons learned across the program
• Lead and mentor a team of change management professionals, fostering their growth and ensuring effective program delivery
• Act as a thought leader in change management, providing strategic guidance and innovative solutions to complex organizational challenges across the program
• Oversee change management dependencies, risks, and issues across business segments and program workstreams
• Maintain a consolidated view of change management milestones across all workstreams, providing a single picture of readiness and risk
• Establish governance structures and a reporting cadence for change readiness and risk, feeding into existing program leadership forums (e.g., steering committee updates)
• Monitor overall change readiness across the program and escalate material gaps to leadership
• Provide input into launch decisions based on consolidated change readiness, alongside segment and program leadership
• Collaborate closely with senior leadership, program/project managers, and stakeholders to integrate change management activities into overall program plans
• Build and maintain strong relationships with key stakeholders across all levels of the organization, managing expectations and fostering collaboration
• Define and stand up a cross-functional change management stakeholder network, identifying roles, teams, and named contacts required across segments (e.g., change management, sales enablement, operations, customer support, legal)

Benefits

• Hybrid Work Model
• Flexibility & Work-Life Balance
• Work from anywhere for up to 8 weeks per year
• Career Development and Growth
• Grow My Way programming
• Skills-first approach
• Industry Competitive Benefits
• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing
• Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more
• Two paid volunteer days off annually
• Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives
• Market competitive health, dental, vision, disability, and life insurance programs
• Competitive 401k plan with company match
• Competitive vacation, sick and safe paid time off
• Paid holidays
• Parental leave
• Sabbatical leave
• Optional hospital, accident and sickness insurance paid 100% by the employee
• Optional life and AD&D insurance paid 100% by the employee
• Flexible Spending and Health Savings Accounts
• Fitness reimbursement
• Access to Employee Assistance Program
• Group Legal Identity Theft Protection benefit paid 100% by employee
• Access to 529 Plan
• Commuter benefits
• Adoption & Surrogacy Assistance
• Access to Employee Stock Purchase Plan
• Annual Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Director