Director, Change Management, CSA

Thomson Reuters•Eagan, MN

2d•Hybrid

About The Position

We're looking for an experienced Director, Change Management to provide end-to-end oversight of change management across a large-scale, multi-year commercial systems transformation program. This program is modernizing how commercial work gets done across the business — spanning platform enablement, process simplification, AI-enabled delivery, and legacy system retirement. This is an integrator role: you'll bring together change readiness across multiple personas, business segments, and parallel program workstreams into one coherent picture, partnering closely with a cross-functional team.

Requirements

Bachelor's degree in Business Administration, Organizational Development, or a related field
10+ years of progressive experience leading change management for large-scale business or technology transformation programs, including at least 5 years in a leadership role
Experience developing and executing change strategies for simultaneous, interdependent programs in a matrixed global organization
Exceptional people leadership skills, with a track record of building and developing high-performing teams
Superior stakeholder management and executive communication skills, with the ability to influence and collaborate effectively from frontline level to senior business leadership
Proven ability to establish adoption metrics and demonstrate business value from change management investment
Recognized thought leadership in change management and organizational development, with the ability to provide strategic guidance on complex organizational challenges

Nice To Haves

Advanced degree (MBA or related field)
Prosci, CCMP, PMP, or equivalent certification
Experience supporting ERP migrations, commercial systems consolidation, or CRM/ERP platform implementations (e.g., Salesforce, SAP)

Responsibilities

Develop and implement comprehensive change management strategies and plans for large-scale transformation initiatives, including stakeholder analysis, communication plans, training programs, and resistance management
Define and track adoption metrics and KPIs to measure change effectiveness and demonstrate business value
Define reusable templates each business segment can execute against (change impact assessment, change readiness assessment, change strategy, change management plan)
Build a holistic change management approach that connects existing segment-level efforts already underway, rather than replacing them
Continuously improve change management methodology and tools based on lessons learned across the program
Lead and mentor a team of change management professionals, fostering their growth and ensuring effective program delivery
Act as a thought leader in change management, providing strategic guidance and innovative solutions to complex organizational challenges across the program
Oversee change management dependencies, risks, and issues across business segments and program workstreams
Maintain a consolidated view of change management milestones across all workstreams, providing a single picture of readiness and risk
Establish governance structures and a reporting cadence for change readiness and risk, feeding into existing program leadership forums (e.g., steering committee updates)
Monitor overall change readiness across the program and escalate material gaps to leadership
Provide input into launch decisions based on consolidated change readiness, alongside segment and program leadership
Collaborate closely with senior leadership, program/project managers, and stakeholders to integrate change management activities into overall program plans
Build and maintain strong relationships with key stakeholders across all levels of the organization, managing expectations and fostering collaboration
Define and stand up a cross-functional change management stakeholder network, identifying roles, teams, and named contacts required across segments (e.g., change management, sales enablement, operations, customer support, legal)