Director, Change Management - Procurement (Hybrid- South Windsor, CT)

Broadridge•South Windsor, CT

5d•Hybrid

About The Position

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. We are seeking a hands-on Director, Change Management on our Procurement team to drive the continued rollout and adoption of enterprise Source-to-Pay (S2P) solutions across the procurement organization, including change management support for the Strategic Sourcing Group (SSG). This is a highly execution-focused role that partners closely with the VP and key business stakeholders to accelerate adoption, embed new ways of working, and ensure sustained value realization from deployed technology.

Requirements

7–12 years experience in enterprise change management, preferably in procurement or S2P environments
Proven ability to operate independently and drive execution in a fast-paced environment
Experience supporting ERP or cloud procurement platforms (e.g., Coupa, SAP Ariba, Zycus)
Strong communicator who can influence stakeholders at all levels
Hands-on execution, comfortable as a “player-coach” and change resource on a program
Analytical/ Problem Solving Skills
Proficient in Microsoft Office Suite
Strong process management skills
Project Management Experience
Lean Six Sigma Process Mapping Expertise
Ability to Create Standard Operating Procedures
Strong team player, with the innate ability to build and maintain strong cross-functional relationships
A solid understanding of how people go through a change and the change process; experience with ADKAR is a plus.

Nice To Haves

Bachelor’s degree from a four-year college or university in a related field (preferred).
Change Management Certified

Responsibilities

Own day-to-day change execution across S2P initiatives
Develop and deliver targeted communications to drive clarity, alignment, and engagement
Design and facilitate role-based training for end users and suppliers
Conduct impact assessments and translate into actionable plans
Partner closely with procurement leaders to drive adoption and address resistance in real time
Track adoption metrics and adjust approach to improve outcomes
Serve as the primary point of contact for change across the program
Lead Change Management initiatives by demonstrating comprehensive understanding of Prosci methodology, to employ ADKAR systematic approach to adoption, communication, and training.
Align Change milestones with Broadridge PMO through regular updates and collaboration to establish milestones and communicate to executive steering committee.
Facilitate, schedule, and organize stakeholder and role specific training.
Demonstrate knowledge of Broadridge organization, Fintech companies and impacted stakeholders.
Leverage understanding of procurement processes, procurement technology and sourcing models
Provide direction, identify change impact risks, and develop creative solutions to meet adoption goals.
Manage internal and external stakeholders, promoting collaboration garnering buy-in to strategic objectives.
Coordinate enterprise-wide communications and align communication channels through stakeholder segmentation.
Coordinate regular change update meetings with business leaders to create transparency across project while developing solutions to achieve objectives.