Director - Casino Operations

Bally's Chicago•Black Hawk, CO

2d•Onsite

About The Position

The Director of Casino Operations is responsible for directing daily casino operations across assigned gaming departments. This includes maintaining floor coverage, service standards, game integrity, and operational readiness. The role involves developing departmental operating plans, budgets, labor forecasts, and performance goals, while monitoring key gaming metrics and taking corrective action as needed. A significant part of the role is ensuring adherence to Colorado Division of Gaming requirements, internal controls, company policies, and responsible gaming practices. The Director will also lead, coach, and develop department managers and team members, resolve escalated guest concerns, and partner with various departments to ensure safe and efficient operations. Additionally, the role involves evaluating gaming equipment and services, preparing reports for the General Manager, and maintaining a visible presence on the casino floor, including during peak periods, weekends, and holidays.

Requirements

Casino operations leadership and sound business judgment
Financial analysis, budgeting and labor management
Knowledge of gaming regulations, internal controls and game protection
Guest service, conflict resolution and cross-functional communication
Team development, accountability and operational problem-solving
Proficiency with gaming systems, reporting tools and Microsoft Office
Ability to obtain and maintain all required gaming licenses and approvals.

Nice To Haves

Bachelor’s degree in hospitality, business administration or a related field preferred; equivalent relevant experience considered.
Seven or more years of progressive casino gaming operations experience, including at least three years in a management role, preferred.
Demonstrated experience with Slots and Table Games operations, budgets, internal controls and team leadership; Poker experience preferred.
Knowledge of Colorado gaming regulations preferred.

Responsibilities

Direct daily casino operations across assigned gaming departments; maintain floor coverage, service standards, game integrity and operational readiness.
Develop departmental operating plans, budgets, labor forecasts and performance goals; monitor revenue, expenses, productivity and key gaming metrics and take corrective action as appropriate.
Review slot and table games performance, game mix, staffing, utilization and guest demand; recommend changes to improve the guest experience and operating results.
Ensure adherence to Colorado Division of Gaming requirements, approved internal controls, company policies, responsible gaming practices and applicable licensing requirements; coordinate with Compliance on regulatory matters.
Safeguard company assets through effective controls over gaming equipment, chips, cash-related processes, jackpots, fills/credits, variances and incident escalation within assigned authority.
Lead, coach and develop department managers and team members; oversee staffing, scheduling, training, performance management and succession planning in partnership with Human Resources.
Resolve escalated guest concerns professionally; collaborate with Marketing, Casino VIP and Players Club to support player relationships, promotions and service recovery.
Partner with Security, Surveillance, Cage, Finance, IT, Facilities and Food & Beverage on safe, efficient operations, investigations, equipment needs and guest experience.
Evaluate gaming equipment, systems, vendor services and capital needs; coordinate approved installations, maintenance and operational changes.
Prepare timely operational and financial reports for the General Manager; communicate significant incidents, compliance concerns and business trends promptly.
Maintain a visible presence on the casino floor and support operations during peak periods, weekends, holidays and other business needs.
Perform other related duties as assigned by the General Manager.