Casino Host, Southland Casino

Delaware North • West Memphis, AR

2d • Onsite

About The Position

Delaware North Gaming is searching for a Casino Host to join our team at Southland Casino in West Memphis, Arkansas. As a Casino Host, you will do more than provide great service on the casino floor. This role proactively manages and develops a portfolio of valued gaming guests through outbound calls, personalized outreach, trip and event bookings, relationship development, and consistent follow-up. Success means growing visitation, loyalty, and gaming revenue while delivering an exceptional guest experience. If you have a sales mindset, take ownership of results, know how to turn relationships into long-term business, and have a passion for building lasting guest relationships while delivering exceptional service, apply today!

Requirements

• At least two years' experience in a customer service or sales position is required
• At least 21 years of age
• No college degree required
• Able to obtain and maintain a state gaming license
• Knowledgeable about various games, their rules, and can speak to them comfortably

Nice To Haves

• 1 year as a Casino Host or similar preferred

Responsibilities

• Network with known players to identify and contact high value guests by phone, email, and in-person interactions
• Establish and maintain relationships with assigned guests; keep players informed of events, activities, programs, and benefits as a VIP casino guest
• Make outgoing phone calls to generate trips, book accommodations, special events, hotels, restaurant reservations, and other amenities
• Create and manage special events including player parties, marketing promotions, and other activities to reward and recognize new and loyal existing players
• Survey players to determine their needs and share feedback with leadership for continuous program improvement

Benefits

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed