Director Case Management

HCA Healthcare•Atlantis, FL

About The Position

The Facility Case Management Director manages and coordinates department activities and ensures staff compliance with organizational policies and external regulatory requirements. The Director leads integration of patient care and discharge planning with hospital departments and external agencies to support continuity of care and optimal clinical resource utilization. The role oversees daily hospital case management operations and is accountable for established outcomes through engagement with interdisciplinary teams and external stakeholders. The Director is a registered nurse responsible for the department’s operational functions and serves as a case management subject matter expert. Success requires executive presence, strong communication and presentation skills, motivational ability, a record of achieving results, and skills in leadership, trust building, team building, and change management. The individual must be self-directed, manage multiple priorities, work with minimal supervision, handle conflict with tact and diplomacy, adapt to change, and coordinate across stakeholders.

Requirements

Bachelor’s degree.
Registered Nurse (RN) or Licensed Clinical Social Worker (LCSW) credential; the posting identifies RN as preferred.
Demonstrated communication and presentation skills, motivational capabilities, and ability to deliver results and attain goals.
Leadership, trust-building, team-building, and change-management skills.
Ability to manage multiple priorities, work with minimal supervision, adapt quickly to change, and coordinate across stakeholders.
Ability to demonstrate tact and diplomacy in situations of conflict and controversy.

Nice To Haves

Master’s degree in Nursing, Health Administration, or Business Administration.
Registered Nurse (RN) preferred.
Three years of experience in overall acute care hospital case management.
Two or more years of experience in case management leadership.

Responsibilities

Direct and evaluate departmental operations, including the case management model, staffing and skill mix, FTEs, information technology use, onboarding, and staff competencies.
Allocate resources to staff the department effectively and meet productivity and quality goals.
Oversee case management core functions and practice.
Ensure timely, high-quality care coordination and discharge planning processes and proper documentation.
Work with the Facility CFO and Division CM Leader to achieve established goals and expectations.
Evaluate operational processes and performance data, and implement sustainable performance improvement activities.
Ensure compliance with policies and standard operating procedures.
Establish working relationships with key stakeholders, including the CMO, CNO, ancillary service leaders, Ethics & Compliance, and Legal.
Perform other duties as assigned.
Practice and adhere to the Code of Conduct and Mission and Value Statement.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
Free counseling and referral services.
Paid time off and paid family leave.
Long- and short-term disability coverage and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan.
Flexible spending accounts.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Legal counseling, identity theft protection, auto and home insurance, consumer discounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.