Director, Cardiovascular Specialty Operations

Wellstar Health System•Marietta, GA

20d

About The Position

The Director of Cardiovascular Specialty Operations provides leadership for Wellstar Medical Group’s cardiovascular medicine and cardiovascular surgery practices, overseeing daily operations across cardiovascular offices. The role reports directly to the Vice President of WMG Operations Specialty Division and has a strong matrix reporting relationship with the VP Cardiovascular Service Line and Chief Cardiology Officer. The Director oversees practice operations, staffing, recruitment, provider relations, and leadership presence across practice locations, and implements plans and monitors systems and processes at current and future integrated practices. With an emphasis on cardiac outcomes and patient experience, the Director monitors practice performance to support operational efficiency and quality service. The role evaluates and executes clinical and physical expansion opportunities for the cardiovascular ambulatory program, partners to support safe, high-quality care across the care continuum, and routinely monitors patient feedback and quality metrics. The Director promotes consistent practices and compliance across locations, coordinates with hospital inpatient and outpatient departments to support seamless care, and ensures adherence to regulatory, licensing, and reimbursement guidelines. The Director maintains positive relationships with employees, physicians, advanced practitioners, patients, and the public, and participates in Wellstar Medical Group leadership, committees, and system initiatives. As an executive leader within the Wellstar Center for Cardiovascular Care, the Director represents the practices and provider relations in its practice board, quality, operations, and finance committees, as well as market leadership and strategy development meetings. The role also calls for strong regional and national cardiovascular connections to stay informed about emerging clinical and practice changes. The Director leads practice operations and managers, advances service-line growth and expansion in partnership with cardiovascular leadership, and works with marketing and physician relations teams. The position is responsible for patient and employee experience improvement, practice financial performance and budgets, awareness and coordination of cardiovascular information systems, and compliance and risk management.

Requirements

Master’s degree in Business Administration/Management, Health Administration, or Accounting.
At least 8 years in a leadership role in a medical group, hospital, or healthcare organization, with demonstrated success improving patient experience in a clinical setting.
At least 4 years in a cardiovascular operations leadership position.
Demonstrated knowledge of guiding clinical practices and bringing consistency and process alignment to cardiovascular practices.
Highly developed leadership and interpersonal skills, with knowledge of regulatory matters, reimbursement, financial analysis, and business planning.
Excellent verbal and written communication and presentation skills.
Knowledge of financial analysis, planning, operations, human resources, and information systems.
Ability to collect, analyze, and apply data to develop short- and long-term practice goals and budget needs.
Ability to work independently and motivate and develop staff and leaders.
Ability to partner with physicians, other providers, and Wellstar Medical Group leaders to establish and meet strategic practice goals.
Ability to identify and recommend opportunities to enhance practice services and revenue.
Consistently demonstrates excellent leadership and customer service skills.

Nice To Haves

Experience with a large electronic medical record system; specific EPIC experience is strongly preferred.
Experience with cardiovascular information technology systems such as Muse (EKG) and Merge (PACS) is strongly preferred.
At least 2 years of experience in a cardiovascular multiple-practice structure that includes integrated delivery specialties is preferred.

Responsibilities

Direct operations for all cardiology practice offices and oversee practice managers or directors in the designated region or specialty.
Set and advance short- and long-term operational goals and plans, evaluate programs, and improve consistency of clinical services and operations across provider locations.
Monitor clinical quality, safety metrics, patient feedback, and practice performance; escalate concerns and recovery opportunities.
Act as a liaison between clinical providers and Wellstar Administration and guide resource management to achieve business goals.
Implement market strategies and develop or expand programs in partnership with the Service Line Vice President and Chief Cardiology Officer.
Partner with Marketing to develop and distribute internal and external messaging about cardiovascular services, and work with Physician Relations/Business Development to build referring-physician relationships.
Monitor patient and employee experience scores and facilitate improvements through action plans, service enhancements, and coaching.
Promote consistent transitions of care from practice settings to acute care, discharge, and post-hospitalization care.
Manage the financial performance of designated practices, including operating budgets, budget monitoring, capital expenditures, accounting, financial controls, and accounts receivable.
Maintain awareness of software applications and cardiovascular information systems, collaborating with IT/Systems support to ensure systems function as intended.
Support Wellstar policies and procedures, clinical quality, and compliance with regulatory, licensing, reimbursement, and CMS requirements.
Represent cardiovascular practices and provider relations at Wellstar Center for Cardiovascular Care boards and committees, market leadership and strategy meetings, and other forums as needed.
Participate in Wellstar Medical Group and system committees and initiatives, including those related to quality and patient outcomes.
Maintain or develop regional and national cardiovascular connections to stay informed about current and emerging clinical and practice changes.