- Director, Capital Markets Controls for Operations (US)

Royal Bank of Canada•Jersey City, NJ

12d•Hybrid

About The Position

The Director, CM Controls for Operations manages the US Operations Risk & Controls Governance (RC&G) function within Capital Markets, including direct reports in the US region. The role ensures operational risks are effectively monitored and reported across business functions and that oversight aligns with enterprise policies. Working with Capital Markets leaders, the Director drives alignment and standardization across processes, procedures, controls, management reporting, toolsets, and governance. This is a permanent, full-time role based at the 30 Hudson Street office in Jersey City, New Jersey, with four days per week required in the office. The role leads US control-framework governance and improvement, supports operational risk and incident management, coordinates control assurance and regulatory work, and develops the regional team. The expected salary range is $200,000–$250,000, with potential additional discretionary variable compensation.

Requirements

Proven experience leading and managing risk and controls or operational risk governance functions in a regulated financial-services environment, preferably with direct-report responsibility.
Thorough understanding of key operational risks, Capital Markets products, and business processes.
Strong knowledge of control frameworks, risk-assessment methodologies, and jurisdictional regulatory requirements.
Demonstrated ability to drive standardization, process improvement, and automation initiatives across distributed teams and regions.
Excellent leadership and people-management skills, including the ability to develop talent and drive performance.
Strong communication and stakeholder-management capabilities across organizational levels and geographies.
Demonstrated leadership, relationship-building, and team-building skills.
Collaborative, solution-oriented mindset and ability to work independently and overcome potentially adversarial situations.

Nice To Haves

Strong background in Capital Markets operations, such as payments, prime brokerage, trade settlements, or client lifecycle.
Familiarity with RBC risk and control governance frameworks and systems.
Background in audit, compliance, or enterprise risk management.
Experience implementing control automation tools and dashboards.
Knowledge of US regulatory requirements and conduct rules.

Responsibilities

Drive implementation of a robust, efficient, standardized control framework to proactively identify, measure, monitor, communicate, and escalate risks.
Oversee and govern the control framework across US regions, including processes, risks, controls, issues, metrics, and reporting.
Support root cause analysis of audit findings, operational risk events, and control gaps, and recommend mitigation strategies and control-infrastructure enhancements.
Support operational risk events and incident management, coordinating with central Capital Markets operational risk and control teams to ensure accurate capture and appropriate remediation.
Establish and maintain control inventories by maintaining, extending, and rationalizing Capital Markets Operations key and non-key controls.
Facilitate standardized reviews of key risk areas through deep dives and continuous-monitoring oversight.
Lead and support control assurance programs, coordinating oversight to identify, escalate, and remediate deficiencies promptly and meet Internal Control Management Policy requirements.
Collaborate with senior leadership, regional RC&G leads, and first-line-of-defense functions on operational risk and control initiatives, providing subject-matter expertise and independent challenge where needed.
Establish lineage and heatmapping across policies, processes, risks, controls, and issues to connect enterprise frameworks.
Facilitate governance forums and prepare related reporting for regional risk forums, senior management, and regulatory bodies.
Lead standardization and streamlining of RC&G control frameworks, using AI tools to identify automation and process-efficiency opportunities.
Develop and oversee a culture of integrity and appropriate market conduct, escalating issues that could affect customer treatment or firm compliance.
Partner on regulatory, compliance, and audit requests and reviews of dispensations as required.
Lead, develop, and mentor direct reports in the US regions, defining reporting lines, responsibilities, and expected knowledge and skills.
Build an empowered, productive team, encourage performance, and appropriately manage low performance.
Review talent potential and succession plans, and ensure direct reports manage their objectives and goals.
Ensure team members understand RBC’s vision, support behaviors aligned with RBC goals, and receive necessary training and development.
Communicate firm policies to the team, monitor adherence, and escalate indications of non-compliance to appropriate risk and control areas.