Director KC Operations - Cancer Services

Kootenai Health • Coeur d'Alene, ID

8d

About The Position

Kootenai Health is seeking a collaborative, relationship-focused Cancer Care Director to set strategic direction and optimize the performance of Kootenai Clinic Cancer Services, with direct oversight of clinic operations across three cancer care clinic locations. This highly visible, hands-on leadership role balances strategic planning with active engagement in clinic workflows, team dynamics, and patient experience.

The Director works within a collaborative leadership structure, partnering closely with physicians, clinical leaders, and administrative stakeholders. The position reports to the Kootenai Clinic Division Executive Director. Clinical cancer care oversight is required for consideration.

Requirements

• Bachelor’s degree required.
• Master’s degree in business, nursing leadership, healthcare administration, public administration, or a related discipline, or completion within three years of hire, required.
• Minimum five years of experience and demonstrated performance in clinical practice management.
• Minimum ten years of experience in a professional business environment, preferably in healthcare.
• Clinical cancer care oversight is required for consideration.
• Working knowledge of value improvement and management system principles, with experience leading change.
• Strong knowledge of physician practice financial administration and payer reimbursement.
• Excellent organizational skills, attention to detail, and the ability to plan, implement, and manage multiple projects.

Nice To Haves

• CMPE or FACMPE certification through the Medical Group Management Association.

Responsibilities

• Lead, direct, and inspire clinical care teams to exceed patient and provider expectations.
• Develop strategies to ensure strong, sustained service relationships with referring providers.
• Provide day-to-day oversight and direction to clinical operations management staff.
• Collaborate with the clinic leadership team to implement standardized practices across the organization and clinic locations.
• Coach managers and supervisors on patient service best practices and improving practice performance and efficiency.
• Develop and report metrics to measure practice performance internally and against industry benchmarks.
• Set the strategic direction and optimize the performance of Kootenai Clinic Cancer Services.
• Maintain direct oversight of clinic operations across three cancer care clinic locations.

Benefits

• Comprehensive medical coverage, including fully employer-paid options for eligible full-time employees and affordable plans for part-time staff.
• Dental, vision, life, and pet insurance.
• Telemedicine and wellbeing resources available to all employees.
• Tuition assistance after 90 days.
• Retirement plans with pre-tax and Roth options and employer matching from 3%–6%.
• Competitive pay.
• Night, weekend, and PRN shift differentials.
• Award-winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps.
• PerkSpot discounts with access to deals in more than 25 categories.
• Employee referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director