Director Business Transformation - Chicago, IL

Archer Daniels Midland•Chicago, IL

2d•Onsite

About The Position

The Director, Transformation is responsible for driving the people side of transformation initiatives across the global Sales and Commercial Excellence organization. This role ensures successful adoption of strategic programs such as sales transformation, CRM implementations, go-to-market redesigns, training, and digital enablement. The role partners closely with Commercial Excellence teams, GTM organization, and HR to embed sustainable behavioral and cultural change that delivers measurable business outcomes.

Requirements

8–12+ years of experience in Change Management, Sales Transformation, or Commercial Excellence
Proven experience in large-scale, global change initiatives within multinational organizations
Strong understanding of sales processes, commercial operations, and go-to-market models
Experience with CRM transformations (e.g. Salesforce) highly preferred

Responsibilities

Define and implement comprehensive change management strategies aligned with global sales and commercial transformation initiatives
Conduct change impact assessments across regions, functions, and customer segments
Develop structured change roadmaps, stakeholder engagement plans, and adoption frameworks
Partner with senior executives (e.g., Regional Sales Heads, Commercial Leaders) to align on transformation objectives
Identify and manage key stakeholders, sponsors, and change champions across markets
Facilitate leadership alignment workshops and communication cascades
Design and execute multi-channel communication strategies tailored to diverse global audiences
Translate complex transformation programs into clear, compelling narratives for sales teams
Ensure consistent messaging across geographies and organizational levels
Collaborate with Sales Enablement teams to design and deploy training programs supporting new tools, processes, and behaviors
Drive capability building in areas such as consultative selling, pricing discipline, and digital adoption
Ensure training effectiveness through measurable adoption and performance metrics
Establish frameworks to track adoption, usage, and behavioral change (e.g., CRM utilization, pipeline quality, pricing adherence)
Define KPIs and success metrics aligned with business objectives
Implement reinforcement mechanisms (incentives, governance, coaching) to sustain change
Act as a key member of transformation program teams (e.g., CRM rollout, sales operating model redesign)
Integrate change management workstreams into overall program governance and timelines
Identify risks and resistance points and proactively develop mitigation strategies
Drive a culture of data-driven decision-making, accountability, and customer-centricity within sales organizations
Support mindset shifts toward standardized processes and global best practices
Champion continuous improvement and agile ways of working