Director Business Transformation

Sedgwick

2d

About The Position

Sedgwick, a global market leader in risk and claims administration, is undergoing a significant multi-year transformation to fundamentally re-architect its core business operations. This initiative, supported by top private equity firms and led by the Chief Transformation Officer, aims to modernize operations, enhance customer outcomes, and establish scalable, data- and AI-enabled work processes. The Business Transformation Director will spearhead enterprise or business unit-wide transformation programs, collaborating with senior leaders, functional teams, and technology departments to implement these changes. This role involves end-to-end ownership of high-impact initiatives, ensuring alignment, execution, and adoption across the organization. Responsibilities include designing future-state operating and technology solutions, developing business cases with clear ROI, and managing vendor selection. This position offers substantial ownership and visibility, appealing to leaders who thrive on complex, global challenges and seek to translate their work into tangible results. It is ideal for individuals energized by ambiguity, desiring influence over strategic roadmaps, motivated by seeing concepts become reality, and eager to build a track record of enterprise-scale impact. The transformation team comprises experienced leaders from firms like Bain, Amazon, Wells Fargo, HP, GE, PwC, and Tyson Foods, bringing extensive expertise in strategy, AI, and large-scale digital transformation across various industries.

Requirements

• Bachelor's degree in Business Administration, Finance, Economics, Management, or a related discipline from an accredited college or university preferred.
• Seven to ten (7-10) years of related experience in business transformation, with several years in a management role having significant business impact or equivalent combination of education and experience required.
• Experience in management consulting and/or enterprise transformation roles within B2B environments required.
• Experience in the financial services sector (insurance, banking) highly preferred.

Nice To Haves

• Certifications related to business transformation and/or AI preferred, but not required.

Responsibilities

• Leads enterprise or business unit–wide transformation programs aligned with strategic objectives.
• Shapes transformation strategy and translates enterprise priorities into executable roadmaps.
• Sponsors large-scale AI-enabled process redesign and technology enablement initiatives.
• Partners with VPs and executive leaders across Sedgwick businesses and IT to align priorities, resources, and outcomes.
• Establishes enterprise-level governance, success metrics, and benefit realization frameworks.
• Drives cultural adoption of data-driven decision-making and continuous improvement.
• Ensures transformation outcomes are embedded into operating models.
• Serves as a trusted advisor with executive presence and strategic insight.
• Builds business cases to demonstrate clear ROI for prioritized initiatives.
• Translates business strategy into executable solution design — not just requirements or roadmaps.
• Provides support, guidance, leadership and motivation to promote maximum performance.
• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

Benefits

• caring culture
• work-life balance
• Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
• Certified as a Great Place to Work®
• Fortune Best Workplaces in Financial Services & Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Director