Director, Business Process Ownership - Member Communications

USAA•Tampa, FL

5d•$127,310 - $243,340•Hybrid

About The Position

The Director, Business Process Owner will lead the Member Communications Air Traffic Control capability, coordinating how, why, when, and to whom member communications are delivered to prevent competing or overlapping messages. The role oversees the development of technology capabilities and the associated processes, business rules, priorities, and partnerships across the association. This leader manages a team focused on process ownership and business results, identifies process gaps and improvement opportunities, and develops and monitors performance indicators. The role partners across the enterprise to prioritize work, develop business cases, secure funding, and deliver business outcomes. It also uses data and analytics to evaluate performance, strengthens risk controls, and applies project execution methods to improve or design controlled processes. The position is based in a flexible work environment requiring four days per week in the office. It may be located in San Antonio, Charlotte, Plano, Phoenix, Colorado Springs, or Tampa. Relocation assistance is not available.

Requirements

Bachelor's degree, or four years of relevant education and/or experience.
Eight years of business process execution, knowledge, or experience; consulting; and/or process engineering or optimization.
Three years of direct team lead, supervisory, or management experience.
Experience leading and/or participating in programs or projects and business process owner or consultant efforts in a dynamic environment.
Extensive experience applying process management methodologies, standards, and policies within a regulated environment.
Knowledge of operational risk management practices.
Demonstrated organizational agility and ability to develop partnerships across a complex business landscape while utilizing Lean and continuous improvement methodologies.
Experience developing and assessing performance metrics to ensure efficient and effective processes.
Strong understanding of technology capabilities and how they enable and integrate with end-to-end business processes.

Nice To Haves

Experience designing and operationalizing a key business process from the ground up.
Experience launching and modernizing technology platforms.
Experience with financial business case planning, including defining benefits and deliverables.

Responsibilities

Lead the development and operation of the Member Communications Air Traffic Control capability, coordinating processes, technology, business rules, priorities, and enterprise partnerships.
Lead a team focused on process ownership and business results by identifying process gaps and opportunities, recommending solutions, and developing and monitoring key process performance indicators.
Align with enterprise partners to define and prioritize the backlog, develop business cases, compete for funding, and ensure execution against business deliverables.
Define, develop, and evaluate performance metrics; use reporting, data, and analytics to measure process and project performance and inform key stakeholders.
Prioritize risk mitigation by identifying and resolving risk opportunities and influencing business processes and controls.
Use Agile, Six Sigma, Lean, Waterfall, and other project execution methodologies to collaborate with stakeholders and improve or design controlled processes.
Identify business process risks and ensure appropriate controls are captured, documented, sustained, and mitigated.
Build and oversee a team through recruiting, development, retention, coaching, performance management, and other managerial activities.
Stay current with emerging technologies and lead continuous process improvement efforts.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.