Director - Business Operations (Remote)

Neumo Holdings LLC•Amherst, NH

6d•Remote

About The Position

Neumo is seeking a Director, Business Operations to report directly to the GM/EVP of the Public Admin BU. This role will oversee initiatives across all Finance & Tax and Forms business areas within the BU, focusing on enhancing company profitability and efficiencies. The Director will serve as the primary liaison to the organization, facilitating the timely execution of tasks and transformative actions to optimize operations while minimizing risk. This includes assisting the BU in developing operations processes and strategy, hiring, customer engagement, and executing special projects as needed.

Requirements

Bachelor’s degree (Communications, Business Administration, Finance, or Economics a plus)
10+ years in State and local SW Services implementation and Support
5+ years of experience leading projects end-to-end that require strategic and creative thinking
Strong interpersonal skills with the ability to influence and lead cross-functional teams as well as make effective and timely decisions
Ability to work across diverse teams and stakeholders to identify needs and synthesize information to develop a strategic action plan
Experience in project SOW, pricing and contract review and implementation
Proactive and creative problem-solving skills, with the ability to think strategically to identify problems and recommend effective plans of action
Strong communication skills; capable of conveying complex information to a broad audience, including but not limited to preparing executive-level documents and developing presentation materials that can be shared across different levels of the company
A results and success-oriented mentality, conveying a sense of urgency and driving issues to closure
Knowledge or familiarity with Salesforce, Replicon, ServiceNow, CPQ and Excel
An innate drive to innovate and optimize the use of available resources
Comfort with adapting and adjusting to multiple demands, shifting priorities and rapid change

Responsibilities

Partners with the EVP/GM, Lines of Business and Finance leadership on revenue strategy and critical strategic and operational initiatives designed to improve and maximize revenue acquisition, retention and growth.
Implement objectives that reflect the company’s business goals and identify opportunities for process improvement.
Assist in high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the teams.
Maintains a holistic view of our operations and associated technology, e.g. Salesforce, CPQ, Replicon ServiceNow etc.
Facilitates successful implementation of new programs through the teams by ensuring that a well-defined, efficient process is in place for launch.
Drives continuous process improvement across sales and revenue functions.
Leads a change management process to build organizational understanding of proposed changes, establishes support from key leadership stakeholders.
Works closely with leadership to define the optimal performance measurements and performance management programs required to ensure sales success.
Aligns reporting, training, and incentive programs with performance management priorities.
Perform other duties as assigned.