Director, Business Operations

Pelago•New York, NY

4h•$200,000 - $220,000•Hybrid

About The Position

Pelago is seeking a Director of Business Operations to act as a strategic partner to the SVP of Operations and a force multiplier across the organization. This role will spearhead Pelago's transition to an AI-native operating model, lead cross-functional initiatives, and provide clarity and momentum where needed. The ideal candidate understands business operations deeply, can connect financials to operational drivers, and can design new operating models. This is a hybrid role requiring 3 days per week in the NYC office.

Requirements

7–10 years in management consulting, corporate strategy, or a high-bar BizOps role at a growth-stage company, with a track record of leading cross-functional initiatives in complex organizations.
Systems thinker with strong business acumen — you understand how each function operates, what good looks like across them, and how financials connect to operating levers. You design new operating models from scratch, see what's missing before others do, and influence leaders to reshape how the org works without formal authority.
Data savvy and AI-native — comfortable structuring and running analyses using SQL and BI tools, and a power user of AI including prompt engineering and building AI-driven workflows across a team, not just personal productivity.
Exceptional communicator across all levels — board to IC — with low ego, high standards, and the ability to influence without authority and push back with data.
Genuine curiosity about the healthcare or digital health space required.

Nice To Haves

Healthcare or digital health experience a plus

Responsibilities

Lead Pelago's shift to an AI-native operating model and serve as the internal product manager for Archie, Pelago's AI agent platform — defining use cases, managing the roadmap across functions, and measuring impact.
Build repeatable AI-powered workflows across the business; keep a sharp external point of view on where the AI landscape is moving and bring it to leadership.
Own KPI and OKR governance — build accountability structures that work without becoming bureaucracy.
Structure and run the analytical frameworks leadership uses for high-stakes decisions: performance dashboards, scenario analyses, business cases.
Surface upstream risks and downstream consequences that individual teams miss; represent senior leadership in cross-functional forums with clarity.
Own Pelago's highest-leverage strategic projects from framing through execution — the ones that cross functions and don't have a natural home.
Parachute into any area facing complexity or underperformance, diagnose root causes, and drive to resolution.
Build senior and IC-level relationships across every function; move quickly without formal authority by earning trust at every level.