Director, Business Operations

Centene Corporation•Remote-FL, MI

5d•$107,700 - $199,300

About The Position

The Director, Business Operations provides direction and oversight for functions within Enterprise Business Operations, following enterprise, state, and federal compliance guidelines and focusing on continuous improvement. The position leads workforce strategy, stakeholder coordination, operational performance, change initiatives, and membership-related work. It also develops collaborative relationships with health plans, business units, IT partners, and regulators, and serves as an escalation point to minimize provider and member impact. Travel up to 25% is required. The role must comply with all policies and standards and may perform other duties as assigned. Candidates must be authorized to work in the United States without employment-based visa sponsorship now or in the future. A bachelor's degree or equivalent related experience and at least seven years of operations management experience are required. Experience leading large-scale change, implementation, digital/technology, or financial management efforts through data analysis and insights is also required. Preferred qualifications include experience establishing governance structures across lines of business, five or more years of healthcare experience across multiple operational areas, and PMP and/or Lean Six Sigma certification. The listed pay range is $107,700 to $199,300 per year. Centene describes its work as focused on improving access to healthcare and offers a comprehensive benefits package. The work arrangement may be remote, hybrid, field, or office, with a flexible approach to work schedules; the specific arrangement for this position is not stated.

Requirements

Bachelor's degree or equivalent related experience.
At least 7 years of operations management experience.
Experience leading large-scale efforts involving change, implementation, digital/technology, or financial management through data analysis and insights.
Authorization to work in the United States without employment-based visa sponsorship now or in the future.

Nice To Haves

Experience establishing clear governance structures across lines of business.
At least 5 years of healthcare experience in multiple operational areas, such as Enrollment/Billing, Claims, Provider Data, Configuration, Member Services, Contact Center, Medical Management, Network/IT, or related areas.
Project Management Professional (PMP) certificate and/or Lean Six Sigma certification, such as green belt, black belt, or master black belt.

Responsibilities

Develop workforce strategy to attract, retain, and develop talent for the organization's evolving needs.
Coordinate with stakeholders to understand and address dependencies across the business operations ecosystem and support operational objectives.
Drive adherence to service levels and compliance with state, federal, and enterprise metrics and standards.
Lead change supporting growth initiatives, business improvement, and transformation focused on quality and operational excellence.
Develop and maintain collaborative relationships with health plans, other business units, IT partners, and regulators.
Direct membership-related initiatives, including identifying business needs, recommending strategy, outlining projects, managing deliverables, and assessing ROI.
Facilitate the design, development, and implementation of business operations policies, procedures, and practices with key stakeholders.
Use data, technology, and innovation to drive continuous improvement and identify, assess, and resolve operational issues.
Serve as an escalation point to minimize provider and member impact and ensure expectations are consistently met.
Travel up to 25%.
Perform other duties as assigned.
Comply with all policies and standards.