Director, Business Operations

Atlas HXM

4d

About The Position

The Director of Business Operations serves as a strategic enabler within the Operations organization, driving alignment, execution, and operational excellence across complex global processes and cross-functional initiatives. Reporting to the VP, Business Excellence this role partners closely with leaders across Legal, Compliance, Payroll, HR, Benefits, Finance, Product & Technology, Client Success, and regional operations teams to ensure operational priorities are executed efficiently, consistently, and in alignment with enterprise objectives. This role plays a critical part in enabling scalable global operations by driving project oversight, cross-functional coordination, executive communications, operational governance, and process optimization. The Director of Business Operations helps ensure Atlas continues to deliver compliant, high-quality, and client-centric services across all regions while supporting organizational growth and operational maturity.

Requirements

• 13+ years of experience in business operations, strategic operations, project management, or operational excellence roles within complex global organizations.
• Proven success leading large-scale, cross-functional initiatives and enterprise operational projects in fast-paced, matrixed environments.
• Experience supporting global operations within HR services, workforce solutions, outsourcing, EOR, or related operational models preferred.
• Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities and operational initiatives simultaneously.
• Demonstrated ability to drive operational alignment, process improvement, governance, and cross-functional collaboration across global teams.
• Proficiency with project management and operational reporting tools, including Asana, Monday.com, Smartsheet, PowerPoint, Excel, and Power BI.
• Bachelor’s degree required
• Exceptional project management and execution skills with the ability to lead multiple complex initiatives simultaneously.
• Strong communication, presentation, and interpersonal skills with the ability to influence and build alignment across all organizational levels.
• Ability to operate effectively in fast-paced, high-growth, and evolving global environments.
• Strategic thinker with strong problem-solving and decision-making capabilities.
• Highly collaborative leadership style with the ability to build trusted cross-functional relationships and drive accountability.
• Strong attention to detail with the ability to synthesize complex operational, regulatory, and business information into actionable insights.
• Ability to navigate ambiguity, manage competing priorities, and maintain operational focus under pressure.
• Customer- and service-oriented mindset with a commitment to operational excellence and continuous improvement.

Nice To Haves

• MBA, PMP, Lean Six Sigma, or related business operations certifications preferred.
• Willingness to travel periodically and work across global time zones as needed.

Responsibilities

• Lead the planning, execution, and delivery of strategic projects and operational initiatives across the organization.
• Ensure initiatives remain aligned with company objectives, timelines, budgets, and operational priorities.
• Proactively identify risks, drive accountability, and implement solutions that support operational excellence and business outcomes.
• Facilitate clear, consistent communication between leadership, cross-functional teams, and regional stakeholders.
• Prepare executive-level updates, presentations, and operational reporting materials that support strategic decision-making.
• Escalate operational risks, issues, and opportunities with clear recommendations and business impact insights.
• Partners across Legal, Compliance, Payroll, HR, Benefits, Finance, Product & Technology, Client Success, and regional teams to drive alignment and execution.
• Coordinate cross-functional initiatives, process improvements, and operational rollouts across global teams and regions.
• Help streamline workflows, improve operational efficiency, and support scalable service delivery models.
• Support the development and management of operational governance frameworks, project tracking, and issue resolution processes.
• Monitor operational performance, process adherence, and execution effectiveness across strategic initiatives.
• Drive continuous improvement efforts focused on operational consistency, accountability, and service quality.
• Build strong relationships with executive leadership and key stakeholders across the organization.
• Serve as a trusted operational partner by fostering collaboration, driving alignment, and supporting enterprise operational priorities.
• Help strengthen organizational readiness and operational scalability during periods of growth and transformation.

Benefits

• The opportunity to work with a purpose — simplifying global expansion across borders and cultures
• A diverse and inclusive environment
• Country-specific benefits
• Flexible PTO
• Your birthday off
• A day for you to volunteer and give back to the organization of your choice
• Generous Parental Leave Program
• Growth and development opportunities with access to a top learning content provider
• The opportunity to challenge yourself in a high-performing organization and leave each day knowing you have made an impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Director