Business Operations Director

GSK•Upper Providence, PA

About The Position

The Business Operations Director is an independent contributor who partners closely with business and senior leaders to drive operational excellence and deliver the function’s strategy effectively. The role is critical to enabling the delivery of medicines and vaccines by improving performance through efficient processes, accelerating priority initiatives, and leading key operational projects. Acting as a trusted advisor, you will bring clarity to ambiguity, support strong decision‑making, and ensure focus, efficiency, and high‑quality outcomes. Working across VIDRU (Vaccines and Infectious Disease Research) and the wider R&D organization, you will collaborate with stakeholders to embed new ways of working, strengthen leadership team effectiveness, manage resources and risks, and leverage data and technology to continuously improve performance, including providing site‑level operational support where required.

Requirements

Bachelor’s Degree (or equivalent) required with minimum of 7 years of vaccines and pharmaceutical experience.
3+ years’ experience in a business operations role (or similar) supporting a senior leadership team within a vaccine and drug development organization.
3+ years project leadership and management skills experience.

Nice To Haves

MBA or PhD in Life Sciences
Experienced in change management approaches on a range of projects / programs at multiple organizational levels including VP level and above.
Experienced in creating/using data analytics to drive performance
Strong leadership competencies and learning agility capabilities
Demonstrated experience managing matrixed teams.
Ability to work in and manage cross-functional global projects and teams
Expert team player with demonstrated ability to build collaborative relationships at all levels in the organization, including senior management

Responsibilities

Actively plan, facilitate, and participate in Leadership Team (LT) meetings to ensure delivery of strategic and operational needs.
Provide thought partnership, independent viewpoints, and respectful challenge to drive effective business processes.
Partner with the LT to develop, execute, and monitor team objectives and strategies.
Translate team thinking into actionable plans that drive measurable impact.
Implement frameworks to monitor business performance, leveraging data analysis and enterprise solutions.
Drive continuous improvement and innovation to simplify processes and enhance operational efficiency.
Collaborate with appropriate functions to facilitate risk management meetings and escalate risks to VIDRU RDLT if necessary.
Organize and ensure the leadership team operates effectively, driving resource allocations, risk mitigation, and alignment of priorities to achieve high performance and quality outcomes.
Lead and manage complex projects from inception to delivery, ensuring timely completion and alignment with strategic objectives.
Network across VIDRU and other relevant R&D functions to maximize impact, enhance collaboration, and promote alignment across teams and sites.
Leverage data and technology (including AI) to facilitate effective decision-making, analyze business performance, and provide actionable insights that drive operational excellence.
Resolve ambiguous challenges and enable effective solutions by applying strong critical thinking, judgment, and agility in a constantly changing environment.
If the leader you support has site management responsibilities, provide operational oversight and coordination for site-specific initiatives and activities, ensuring alignment with broader GSK goals.