Director, Business Operations

Perry Weather•Dallas, TX

23h•Onsite

About The Position

Perry Weather is experiencing rapid growth (80%+ annually) and is proactively hiring to maintain execution quality as the company scales from 50 to 150 and then to 250 employees. This role is a dedicated function focused on architecting for scale, addressing operational systems, cross-functional projects, and department-level transformations. The Director of Business Operations will report to the COO and work on high-leverage problems, acting as a builder and operator rather than just an advisor. The role involves hands-on work, including system configuration, migration, process writing, and ensuring successful implementation and adoption of new systems and processes. This position offers high executive visibility and a direct impact on Perry Weather's future growth.

Requirements

7+ years of experience, with at least 5 in management consulting focused on technology implementations, operations, or transformation work.
Experience as an operator at a high-growth company actively scaling.
Proven ability to build and implement solutions, not just scope them (provide specifics on configured systems, cleaned data, migrations run, SOPs written, vendors managed).
Ability to own problems end to end, staying with them until they are resolved and no longer require direct intervention.
Ability to earn credibility quickly, understand team dynamics, and drive action with low-ego, collaborative teams.
Self-directed with the ability to run one's own agenda after priorities are set by the COO.
Systems thinking: focus on root causes over symptoms, and the judgment to know when to execute tasks directly.
Ability to move between strategic (leadership team discussions) and tactical (detailed workflow analysis) levels.
Data fluency: comfortable with Excel, building reports in BI tools, and identifying the right metrics.
Hands-on experience with AI, including building and improving AI-driven workflows.
Proficiency in running effective meetings with clear writing and timely questions.

Nice To Haves

Operator time at a high-growth company that was actively scaling while you were there is a strong plus.

Responsibilities

Own the internal side of major systems implementations end to end, from requirements through adoption (e.g., Acumatica, Zendesk, Aircall, ERP implementation).
Ensure the entire organization is aligned on a successful, well-architected launch of new systems.
Make systems communicate with each other and partner with RevOps and Product/Engineering teams.
Build and own the operational metrics layer across the business, defining what is measured, where it lives, who sees it, and its impact on decisions.
Present operational metrics to the executive team with a clear point of view.
Take ownership of consequential cross-functional problems that lack a clear owner and drive them to resolution (e.g., company-wide AI adoption, customer self-installs, support ticket volume reduction, international expansion).
Proactively identify areas where communication is unclear, decision-making is slow, or teams are outgrowing current workflows.
Partner with leaders across various departments (engineering, product, manufacturing, field services, customer support, meteorology, go-to-market) on critical changes and transformations.
Identify and fix friction points in current processes and workflows that waste resources or degrade customer experience.
Build an intake and prioritization process to ensure focus on high-leverage work.
Utilize AI to multiply personal and team effectiveness by building and running operational workflows.
Maintain a long-term perspective (18 months ahead) to ensure future growth with excellence.