Director, Business Operations — Product & Go-To-Market

Brooklinen•New York, NY

4h•$165,000 - $190,000•Hybrid

About The Position

As Brooklinen continues to grow, how we bring new products from concept to market is more important than ever. We’re hiring a Director, Business Operations — Product & Go-To-Market to strengthen the connection between product development and go-to-market execution—bringing greater clarity, accountability, and momentum across teams. In this role, you’ll connect the people, processes, and priorities behind our product lifecycle, helping teams stay aligned, navigate complexity, and move work forward from early development through launch. Reporting to our SVP of Operations, you’ll partner closely with Brooklinen’s executive team and functional leaders to evolve how we operate today and build a more connected, scalable model for the future.

Requirements

10+ years of experience in business operations, product operations, or cross-functional leadership within consumer brands
Deep expertise in soft goods product development. You are fluent in how products move from concept through sampling, development, approvals, production, and launch
Experience building or improving cross-functional go-to-market processes
Exceptional relationship-building and influence skills with the ability to establish trust quickly across teams and senior stakeholders
Strong situational leadership and negotiation skills when navigating competing priorities
A builder’s mindset with the ability to introduce structure where needed, while remaining pragmatic and flexible
High standards, strong follow-through, and a bias toward action

Nice To Haves

Experience working within brands known for strong product development and go-to-market operating models in soft goods, apparel, or consumer goods environments is a plus

Responsibilities

Drive the cross-functional operating cadence that supports the product development process from concept through launch
Partner closely with Product Development, Merchandising, Production, Creative, Digital, and Marketing teams to align milestones, dependencies, and timelines
Ensure key handoffs across teams are clear, well coordinated, and executed with accountability
Identify areas where the process can move faster or operate more smoothly and lead improvements
Strengthen the cross-functional go-to-market process across product, brand, digital, and channel teams
Ensure launches are coordinated across stakeholders with clear ownership and timelines
Partner with marketing, site, and merchandising teams to ensure product launches land smoothly across channels
Act as a central coordinator for launch readiness, keeping teams aligned while maintaining momentum
Lead high-priority initiatives that require coordination across multiple functions and senior stakeholders
Build credibility quickly through strong judgment, subject matter expertise, and a collaborative approach
Navigate competing priorities with objectivity, helping teams make practical tradeoffs in the service of the business
Maintain momentum by identifying risks early and resolving blockers quickly
Strengthen how teams work together across product development and launch by bringing clarity to timelines, handoffs, and decision points
Introduce practical ways of working that improve cross-functional coordination without unnecessary complexity
Translate lessons from launches and initiatives into better ways of operating going forward
Help lay the foundation for a scalable business operations capability over time