Director, Business Operations and Strategy, Global Capabilities Center

Truist • Atlanta, GA

3d

About The Position

The Director, Business Operations and Strategy directs the optimization of core business operations by leading teams and improving business-driven processes. The role oversees programs and coordinates operational activities, such as workforce planning, performance routines, and supplier management, to support efficient delivery and alignment with business objectives. The Director collaborates with cross-functional teams to execute tactical goals and drive continuous improvement.

Requirements

• Bachelor’s degree or equivalent education, training, and work-related experience.
• At least 10 years of relevant experience in business operations or related professional roles.
• Extensive knowledge of business processes, technology applications, and operational management.
• Proficiency in standard office software, such as Microsoft Office.

Nice To Haves

• Bachelor’s degree in business administration, technology, or a related field; an advanced degree is preferred.
• Experience in supplier coordination, cost management, and operational improvements.
• Familiarity with operational technology tools and systems.
• Previous experience in a technology-driven business environment.

Responsibilities

• Direct tactical and operational activities to ensure efficiency, reliability, and alignment with business objectives.
• Manage supplier relationships, including cost management and performance evaluation.
• Identify, design, and implement process and technology improvements to enhance operational workflows.
• Collaborate with cross-functional teams and senior leadership to align business operations with technology strategies and organizational goals.
• Monitor, analyze, and report performance metrics to drive continuous operational improvements.
• Support the development and execution of operational technology strategies and initiatives.
• Identify opportunities to integrate innovative solutions that improve business outcomes and operational effectiveness.
• Ensure compliance with organizational policies, regulatory requirements, and risk management standards.
• Provide leadership, mentorship, and development opportunities to team members and/or lower-level managers.
• Communicate operational status, risks, and strategic improvement plans to senior stakeholders and executive leadership.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated as applicable
• 10 sick days, prorated as applicable
• Paid holidays
• Depending on the position and division, eligibility for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Director