Director, Business Intelligence

Cox Communications • Atlanta, GA

2d • Hybrid

About The Position

The Director, Business Intelligence leads the analytics, reporting, and insights team supporting Client Operations and all CAI Contact Centers. The role partners with functional and business-unit leaders to use data analytics and Cox Automotive enterprise data assets to improve customer and employee experiences, operational efficiency, vendor performance, digital and self-service capabilities, and identification of new business opportunities. The team develops data-driven analytics, key metrics, trend forecasts, dashboards, reports, visualizations, and insights to support business decisions and a 5-Star Service experience.

The Director establishes the strategic framework for business intelligence solutions and oversees their creation, governance, and delivery. This includes understanding evolving business needs, evaluating capability gaps, and developing BI solutions using enterprise data assets. The Director represents Client Operations and CAI Contact Centers in enterprise-wide discussions and leads business intelligence and data managers and analysts while influencing senior partners across Client Operations, Contact Center COEs, Dealer Services, Consumer Solutions, Finance, Billing, Sales, Product, and Enterprise Technology.

The position is responsible for setting the analytics roadmap, strengthening data governance and KPI management, and translating complex analytical findings into business recommendations. The role is hybrid, with three days in the office, and candidates must live within commuting distance of Atlanta or be willing to relocate at their own expense. Travel is 5% of the time. The role requires authorization to work in the United States without current or future sponsorship.

Requirements

• Bachelor’s degree in a related discipline and at least 10 years of experience.
• At least 10 years of relevant experience, including 5 years in a leadership role.
• Currently authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.
• Must live within a commutable distance of Atlanta or be willing to relocate at personal expense; the role requires three days in the office.
• Strong customer-service and business acumen, with a proven ability to analyze data and develop insights that drive change and measurable outcomes.
• Experience designing dashboards and reports using data visualization platforms such as DOMO, Tableau, Looker, Power BI, or Sisense.
• Familiarity with BI tools such as Tableau, DOMO, SAS, SPSS, or MS Business Objects.
• Experience working with AI tools.
• Ability to lead and inspire analysts and data scientists, provide business guidance, understand their data and tools, and guide them toward impactful analysis.
• Ability to build new teams, establish clarity and ambitious goals, and operate in a high-visibility role with significant business impact.
• Creative problem-solving skills, curiosity, and ability to investigate processes and outcomes, resolve issues, develop alternatives, and provide justified recommendations.
• Ability to collaborate across business and technology functions.
• Executive presence and excellent verbal, written, presentation, and executive-level messaging skills.
• Proven thought leadership and ability to effect change and influence organizational thinking.
• High personal and professional standards, integrity, ethics, energy, and self-starter orientation.
• Physical ability and mental acuity to perform the duties successfully within required timeframes and meet business requirements.
• Must clear a pre-employment drug test.

Nice To Haves

• Advanced degree preferred.
• Automotive industry experience preferred.

Responsibilities

• Create the vision and roadmap for Client Operations and CAI Contact Center business analytics, including strategy, projects, and strategic business cases; present findings and roadmap updates to senior and executive leaders.
• Lead people leaders, analysts, and/or data scientists in developing and executing the data roadmap and initiatives in partnership with cross-functional teams.
• Own reporting, data validation, trending, and analysis that support strategic decision-making.
• Guide data modeling using business context; identify internal and third-party data sources, review analysis results with the team, and prioritize next steps.
• Scale analytics and data systems to produce faster, more systematic insights and improve organizational operations.
• Develop plans to automate manual or ad hoc processes and collaborate with Technology partners to implement them.
• Drive development of analytical and technology tools and platforms supporting the reporting and BI strategy.
• Identify and prioritize analytics and data-management investments and provide data fact sets to inform departmental tool adoption decisions.
• Build and maintain data governance and integrity plans, including business-continuity considerations.
• Partner with business leaders to define, improve, and refine KPIs for Client Operations and Contact Centers.
• Identify business needs, create data-based solutions, and align with business leaders on project direction.
• Manage and prioritize incoming requests, turning them into clearly defined projects with clear parameters and deliverables.
• Develop a long-term vision and operating framework for the analytics team, including projects, team structure, responsibilities, and business-partner collaboration model.
• Lead creation of reports, charts, presentations, and timelines for Client Operations and Contact Centers.
• Translate complex analytical findings into business recommendations.
• Identify client-experience improvements across business units and quantify the impact of resolving client-experience gaps.

Benefits

• Flexible paid vacation, as consistent with duties and company needs.
• Seven paid holidays annually.
• Up to 160 hours of paid wellness time annually for personal or family wellness.
• Bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Potential health care insurance, including medical, dental, and vision coverage.
• Potential 401(k) retirement planning benefits.
• Paid days off, including sick leave, parental leave, flexible vacation/wellness days, and/or PTO.
• Position may be eligible for additional compensation through an incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director