Director - Business Intelligence and Analytics

JCrew•New York, NY

1d•Hybrid

About The Position

J.Crew is seeking a Director of Business Intelligence and Analytics to lead and develop a high-performing BI team. This role will drive the enterprise-wide analytics strategy across Madewell, J.Crew, and J.Crew Factory, ensuring alignment with organizational goals. The Director will champion best practices in analytics and data visualization, acting as a liaison between technical teams and business leaders. Key responsibilities include defining and implementing data governance standards, managing the full analytics lifecycle in an Agile environment, overseeing external BI vendors, and coordinating analytics efforts across teams. The role also involves exploring and implementing advanced analytics and AI technologies to automate insight generation and support data-driven decision-making at scale.

Requirements

Master's degree or foreign equivalent in Analytics, Information Systems, Business Intelligence, or a related field.
Eight (8) years of experience in the retail industry in the position offered, as a Data Analyst, Business Intelligence Analyst, or a related position.
Eight (8) years of experience developing and automating enterprise-level and executive-facing analytical solutions using BI tools including SAP BW HANA, QlikView/Qlik Sense, and SAP Business Objects.
Eight (8) years of experience handling large, complex datasets from multiple sources using SQL and BI tools, including integration, validation, and testing data, reports, and automated pipelines.
Eight (8) years of experience translating business requirements into actionable tasks and Jira stories while applying Agile and Scrum methodologies to manage backlogs and deliver end-to-end analytics and BI solutions.
Eight (8) years of experience facilitating cross-functional stakeholder alignment and requirements prioritization for enterprise BI initiatives.
Eight (8) years of experience leading user enablement through training sessions and workshops related to the use and sharing of enterprise Power BI reports and dashboards in accordance with BI standards.
Eight (8) years of experience supporting BI platform administration activities related to user access, security permissions, report promotion across development and production environments, and platform stability.
Four (4) years of experience leading or supervising teams of analysts and managing workloads, priorities, and deliverables.
Four (4) years of experience driving the strategy and design of enterprise-wide and executive-level analytics solutions and enabling automation to deliver scalable BI platforms aligned with business objectives.
Four (4) years of experience building enterprise dashboards and reports using Microsoft Power BI, leveraging Power Automate and Dataflow for scheduled refresh and delivery.
Four (4) years of experience maintaining and enhancing BI data models and metrics in Snowflake using SQL and DAX query language, including model management, to support enterprise reporting.
Four (4) years of experience administering version control of Power BI reports and dashboards by performing repository maintenance and tracking changes to data models and reports using Git-based version control tools.
One (1) year of experience architecting and implementing AI/LLM-powered agentic analytics solutions that enhance enterprise decision-making and operational efficiency.
One (1) year of experience designing and orchestrating scalable data transformation workflows using dbt, incorporating automated testing, version control with GitHub, and documentation best practices to deliver analytics-ready data models.
One (1) year of experience evaluating third-party AI and analytics solutions for enterprise fit, and managing vendor relationships, solution assessments, and implementation coordination.

Nice To Haves

A hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with company policies.

Responsibilities

Lead and develop a high-performing BI team (analysts and consultants), providing coaching, setting performance expectations, and supporting professional development.
Develop and drive the enterprise-wide analytics strategy across Madewell, J.Crew, and J.Crew Factory, ensuring alignment with organizational goals and brand needs.
Champion best practices in analytics, data visualization, and cross-functional collaboration to enhance data-driven decision-making.
Act as a bridge between technical teams and business leaders (Merchandising, Planning & Allocation, Supply Chain, Finance, Marketing, etc.), communicating priorities, negotiating requirements, and aligning BI initiatives.
Work closely with senior stakeholders to translate their needs into BI solutions.
Define, implement, and uphold data governance and quality standards to ensure consistency, accuracy, and integrity of data across all analytics initiatives.
Collaborate with cross-functional teams to embed data stewardship practices and maintain trust in enterprise data assets.
Own the full analytics lifecycle in an Agile environment, translating business roadmaps into clear technical requirements, user stories, and backlogs.
Manage data standardization, ETL, and data modeling processes to ensure accurate and consistent reports and dashboards.
Oversee external BI vendors and development partners, managing contracts, deliverables, and performance.
Coordinate analytics efforts across international or remote teams, optimizing processes and ensuring consistent methodology.
Stay current on emerging analytics and AI technologies, exploring and implementing advanced solutions (such as machine learning or LLM-powered “agentic analytics”).

Benefits

Medical insurance
Dental insurance
Prescription insurance
Vision insurance
Family planning (fertility, adoption & surrogacy support)
Fitness discounts
Medical travel
Associate discount across all brands (J.Crew, J.Crew Factory, and Madewell)
Summer Fridays (office closes at 1:00 PM every Friday during Summer months)
Winter Break (at the end of December for eligible full-time associates at the Home Office)
PTO package