Director Business Analysis
About The Position
The Global Business Solutions Center (GBSC) Financial Systems organization is establishing an enterprise Order Management (OM) platform capability and operating model within GBSC. The Director, Business Analysis will lead the Business Partnerships (BP) team, providing strategic leadership and oversight across three primary areas: Product-Specific Project Delivery, Mergers & Acquisitions (M&A) Implementations, and Ongoing M&A Operational Support. This role serves as a critical liaison between Product, Billing Operations, Technology, Finance, and external stakeholders to ensure successful delivery of strategic initiatives while driving operational standardization and scalability. The successful candidate will provide leadership to a team of business analysts and project resources responsible for translating business requirements into operational solutions, managing complex cross-functional initiatives, and establishing repeatable processes that support growth and operational excellence. The ideal candidate will possess deep knowledge of Mastercard Billing Systems (MCBS), strong project and program management experience, and a demonstrated ability to lead teams through complex business and operational transformations.
Requirements
- Bachelor’s degree in Business, Finance, Information Systems, Technology, or related field.
- 10+ years of experience in Business Analysis, Program Management, Product Operations, or related functions.
- 5+ years of people leadership experience managing high-performing teams.
- Significant experience leading large-scale cross-functional initiatives and complex business transformations.
- Strong project management and organizational leadership capabilities.
- Deep understanding of Mastercard Billing Systems (MCBS) and billing operations processes.
- Experience defining business requirements, process models, operational controls, and implementation strategies.
- Strong understanding of end-to-end product lifecycle, revenue operations, and operational support frameworks.
- Experience with Agile, Scrum, and traditional project delivery methodologies.
- Advanced analytical, problem-solving, and decision-making skills.
- Proven ability to lead through ambiguity and organizational change.
- Strong executive presence and communication skills.
- Ability to influence across organizational boundaries without direct authority.
- Demonstrated ability to build, mentor, and develop high-performing teams.
- Strategic thinker with strong execution discipline and operational focus.
Responsibilities
- Lead and develop the Business Partnerships team, providing strategic direction, coaching, and performance leadership.
- Establish team priorities aligned with organizational objectives and product strategies.
- Drive continuous improvement initiatives that enhance operational efficiency, scalability, and service quality.
- Develop and maintain strong partnerships across Product, Technology, Finance, Operations, and Customer-facing teams.
- Oversee the analysis, planning, and implementation of strategic product initiatives impacting billing and operational processes.
- Ensure business requirements are accurately documented, validated, and translated into actionable deliverables.
- Manage cross-functional project execution from concept through implementation and post-launch stabilization.
- Identify risks, dependencies, and mitigation strategies to ensure successful delivery of key initiatives.
- Lead business analysis activities supporting M&A integrations across acquired products, services, and platforms.
- Partner with Product, Technology, Finance, Legal, and Operations teams to ensure successful onboarding of acquired businesses into Mastercard operational and billing frameworks.
- Establish implementation roadmaps, integration plans, and governance structures for M&A initiatives.
- Monitor integration progress and drive resolution of complex operational and system challenges.
- Lead efforts to evaluate and standardize ongoing M&A operational activities.
- Develop scalable processes and operational models that enable the transfer of M&A support activities into the Revenue Operations Excellence (ROE) organization.
- Identify opportunities to reduce manual processes through automation, standardization, and process redesign.
- Establish documentation, controls, and support models to ensure sustainable operational ownership.
- Build strong relationships with senior leaders and stakeholders across the organization.
- Present project status, risks, recommendations, and business outcomes to executive leadership.
- Facilitate decision-making and alignment across multiple business functions.
- Ensure appropriate governance, issue management, and escalation processes are in place for strategic initiatives.
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- 16 weeks of new parent leave
- up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Director
