Director, CAF Strategic Business Analysis

CarMax•Atlanta, GA

20h•Onsite

About The Position

The Director, Strategic Business Analysis leads the team responsible for connecting CAF business needs with process, data, and technology capabilities. This role establishes the operating model and quality standards for business and systems analysis, requirements, impact analysis, user acceptance testing, analytics, and solution validation. The Director partners with senior business and Technology leaders to evaluate complex problems, anticipate upstream and downstream impacts, and identify practical solutions involving process redesign, automation, data, reporting, system enhancements, integrations, and AI-enabled capabilities. This role ensures analysis considers customer and associate experiences, operational processes, systems, data, controls, regulatory requirements, and long-term sustainability. The Director is accountable for developing Strategic Business Analysis talent and ensuring the function has the technical fluency, analytical discipline, tools, and practices required to support CAF’s priorities.

Requirements

Bachelor’s degree or equivalent experience in business, information systems, technology, analytics, finance, operations, computer science, or a related field.
8+ years of experience in business analysis, systems analysis, analytics, technology delivery, operations transformation, or a related discipline.
Experience leading and developing analysts or other technical or analytical professionals.
Demonstrated experience establishing business-analysis, requirements, testing, or solution-validation practices.
Strong understanding of business processes, systems, data flows, integrations, APIs, controls, reporting, and technology-delivery practices.
Experience evaluating complex changes and communicating upstream and downstream impacts.
Experience guiding solution evaluation involving process redesign, automation, data, reporting, integrations, technology enhancements, or AI-enabled capabilities.
Strong understanding of requirements management, traceability, UAT, business defect analysis, and post-implementation validation.
Experience developing business cases, success measures, ROI analysis, dashboards, and executive reporting.
Strong strategic thinking, executive communication, leadership, and influence skills.

Nice To Haves

Experience in consumer finance, auto finance, financial services, regulated operations, technology, or analytics preferred.

Responsibilities

Set the vision, operating model, capability strategy, and quality standards for the Strategic Business Analysis function.
Lead, develop, and hold accountable Strategic Business Analysis associates through clear expectations, coaching, work prioritization, and career development.
Establish consistent practices for discovery, business and systems analysis, requirements, traceability, impact analysis, UAT, defect analysis, and solution validation.
Partner with senior business, Product, Program Management, Technology, Operations, Finance, Legal, Compliance, Risk, and Analytics leaders to evaluate strategic business and technology opportunities.
Ensure complex changes are assessed for customer and associate impact, operational readiness, process design, systems, data, integrations, controls, vendors, risk, and long-term sustainability.
Strengthen the team’s technical fluency in CAF applications, data flows, integrations, APIs, automation, configurable platforms, reporting, and emerging technologies.
Guide evaluation of process, data, reporting, automation, system, and AI-enabled solution options with appropriate attention to value, feasibility, risk, privacy, security, compliance, controls, and human oversight.
Provide executive-level analysis, decision support, and recommendations that translate complex business and technical information into clear options and tradeoffs.
Establish methods for business-case development, success measures, ROI analysis, dashboards, post-launch validation, and value tracking to ensure solutions deliver intended outcomes.