Director (Branch Manger) - Commerce Center Branch

Current•Pikesville, MD

6d•Hybrid

About The Position

This job description outlines the responsibilities of a branch manager who is accountable for overseeing the successful operations of the branch. The role requires autonomy in ensuring all operations are carried out efficiently and in alignment with the credit union’s objectives. The manager is responsible for a range of duties, including driving deposit growth, fostering sales, and developing employees to meet organizational objectives. They are also tasked with maintaining an exceptional member experience, ensuring security, adequate cash levels, and managing audits and compliance issues. The branch manager will direct staff to maintain member loyalty while adhering to company policies, procedures, and legal regulations such as state, federal, and NCUA guidelines. A core part of this role is leading the staff to exceed goals related to expanding member relationships, acquiring new business, and driving loan growth. The manager will also provide coaching and guidance to employees, ensuring they perform at their highest potential while staying within the organization's policies and applicable laws.

Requirements

Minimum of 5 years of related management/ supervisory experience
An associate’s degree
Obtain and /or maintain Notary Commission
Obtain and / or maintain Signature Guarantee
Effective written and verbal communication skills for interacting with the public, staff, and other departments
Strong interpersonal and supervisory skills with the ability to motivate and coach staff
Ability to sell and cross-sell credit union products and services effectively
Flexible working hours and availability to work in different branches as needed
Saturday hours required

Nice To Haves

At least five to seven years of previous financial institution experience
A bachelor’s degree
Related experience in a financial institution, preferably in a credit union

Responsibilities

Overseeing the successful operations of the branch.
Ensuring all operations are carried out efficiently and in alignment with the credit union’s objectives.
Driving deposit growth, fostering sales, and developing employees to meet organizational objectives.
Maintaining an exceptional member experience.
Ensuring security and adequate cash levels.
Managing audits and compliance issues.
Directing staff to maintain member loyalty while adhering to company policies, procedures, and legal regulations.
Leading the staff to exceed goals related to expanding member relationships, acquiring new business, and driving loan growth.
Providing coaching and guidance to employees, ensuring they perform at their highest potential while staying within the organization's policies and applicable laws.