Hotel Queen Mary - Director Attractions
About The Position
The Director of Attractions plays a vital leadership role within the Queen Mary’s overall operations, overseeing the full spectrum of attraction and retail experiences aboard the ship. This role is responsible for delivering engaging, high-quality guest experiences while driving operational excellence, revenue growth, and team performance across all attraction and retail venues. The ideal candidate brings strong hospitality and attraction leadership experience, excels at managing large, diverse teams, and applies innovative thinking and problem-solving skills to elevate both guest satisfaction and financial performance. This position partners closely with cross-functional departments to ensure seamless integration of attractions, retail, events, and overall ship operations. The Director of Attractions leads the Queen Mary’s attractions and retail experience, shaping memorable guest moments while driving operational excellence, revenue growth, and team performance. This position is perfect for you if you: Like balancing creativity with operational execution. Enjoy leading large teams and bringing people together around a common vision. Get energized by solving problems and improving the guest experience.
Requirements
- 5+ years of senior leadership experience in attractions, hospitality, or a related field.
- Proven success leading large teams and complex guest-facing operations.
- Strong financial acumen across budgets, forecasts, labor, and revenue initiatives.
- Skilled in using data to improve operations, guest experience, and team performance.
- Excellent communication, organization, and Microsoft Office skills.
Responsibilities
- Lead attractions and tours that create a memorable guest journey.
- Champion guest-first service across all touchpoints.
- Use guest feedback to drive ongoing improvements.
- Develop new attractions, seasonal programs, and experiences that grow attendance and engagement.
- Partner with historic advisors to create exhibits that balance authenticity and guest appeal.
- Track trends and technology to keep the Queen Mary a premier destination.
- Set clear expectations while coaching, developing, and recognizing team members.
- Ensure safe, efficient operations through compliance with policies, procedures, and standards.
- Solve operational challenges related to guest flow, capacity, and daily performance.
- Manage budgets, forecasts, labor models, and financial performance.
- Improve profitability, efficiency, and resource use.
- Use retail and marketing to grow visitation and guest spending.
- Partner with Marketing, Events, Hotel Operations, and Executive Leadership.
- Align attractions and retail strategies with brand and revenue goals.
- Build cross-functional relationships that support a seamless guest experience.
Benefits
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
