Director, API Development

USAA•Phoenix, AZ

12d•$143,320 - $273,930•Onsite

About The Position

The Director, API Development will lead a high-performing team responsible for delivering and supporting member operational data and APIs used across USAA’s lines of business. The role directs professional and administrative staff providing IT services and provides technical leadership across planning, design, development, testing, implementation, and maintenance of business solutions. It also offers senior-level consultation on technical solutions and emerging technologies, leads cross-departmental change management and process improvement, and contributes to strategic direction and senior-management decisions. The director oversees technology support capabilities, including controls, documentation and quality standards, risk management, metrics, multi-year planning, budgets, availability, change and incident management, vendor strategy, and stakeholder relationships. The position is based in Phoenix, Arizona, and requires working in the office four days per week. Relocation assistance is not available.

Requirements

Bachelor’s degree, or four years of relevant education and/or experience.
Eight years of experience in a technology function in a software development/engineering or infrastructure environment.
Three years of direct team lead or management experience overseeing IT professionals.
Experience leading development of enterprise-scale APIs and events consumed by multiple business applications and technology teams.
Experience leading development in a Java/Spring Boot environment.
Experience leading teams accountable for the availability, resiliency, security, and performance of services, as well as their development.
Experience overseeing the technology life cycle, from requirements analysis and feasibility estimates through design, coding, documentation, testing, implementation, and support.
Technical knowledge and understanding of domains within Infrastructure Services, Data, or Application Development.
Experience evolving legacy or mainframe capabilities while managing coexistence, migration risk, and continuity for existing consumers.
Experience conducting cost-benefit analyses and using the results to drive technology support solutions.
Demonstrated thought leadership in clearly communicating technology support functions and presenting complex technical details concisely.
Experience managing multiple responsibilities in high-pressure environments and identifying and resolving problems early to avoid cost or time impacts.
Experience driving quality and personal accountability across technology support teams.
Experience managing vendor contracts and distributed development teams and resources.
Financial acumen involving budgets, forecasting, and execution of budgets for an applicable technology support function.
Advanced facilitation, collaboration, and consensus-building skills, including presenting to cross-functional teams and senior or executive leaders.
Experience inspiring and leading teams, defining vision and strategy, and guiding organizational change.
Ability to explain complex technology decisions to technical and nontechnical audiences at all organizational levels.
Ability to influence change at executive and team levels.
Understanding of relevant industry frameworks such as COBIT, ITIL, or SAFe.
Understanding of legislative and regulatory compliance requirements.
Ability to work in the office four days per week in Phoenix, Arizona.
Must not require immigration support now or in the future; USAA does not provide visa sponsorship for this role.

Nice To Haves

Financial services industry experience.
Understanding of customer identity and profile data complexities, including authoritative data sources, data quality, privacy, synchronization, and downstream consumption.
US military experience gained through military service or as a military spouse/domestic partner.

Responsibilities

Develop, maintain, test, and monitor preventative and detective controls to manage risk effectively.
Recruit, develop, retain, coach, support, and manage the performance of employees in the assigned technology support area.
Establish documentation standards and quality assurance methodologies, and ensure teams follow them.
Identify, research, and analyze end-to-end business, process, and technology support opportunities.
Develop and oversee metrics for technology support capabilities and processes, including KPIs and KRIs.
Create a multi-year plan to operationalize technology support strategy, including milestones, deliverables, and realization targets.
Oversee departmental budgets and forecasts for the applicable technology support function.
Oversee technology solution and domain availability by applying change and incident management practices.
Work across functional areas and influence business strategy to make effective use of current and future technology support functions.
Monitor industry trends and ensure the technology environment can adapt to support changing needs.
Build stakeholder relationships with IT and business leaders, understand business needs, and ensure cost-effective delivery of technology support services.
Participate in third-party vendor strategy and oversee achievement of technology support objectives.
Oversee vendor management activities as needed, including service agreements, staff augmentation, and technology contracts.
Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Provide technical leadership in solution planning, design, development, testing, implementation, and maintenance; advise senior management and contribute to strategic decisions.
Lead change management, process improvement, and technical support initiatives across departments and within the assigned unit.

Benefits

Comprehensive medical plans
Dental plans
Vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off
Paid holidays
16 paid volunteer hours
Wellness programs
Career path planning
Continuing education
Employees may be eligible for pay incentives based on corporate and individual performance, at the discretion of the USAA Board of Directors.