Director, Americas Order Management

Genesys•Virtual Office (Indiana), IN

3d•$137,700 - $242,100•Hybrid

About The Position

The Director, Americas Order Management shapes the strategy and performance of end-to-end order management and billing operations across North America and Latin America, directly influencing financial integrity, operational scalability, and the customer experience. This leader owns the regional operating model and ensures the organization can support business growth while maintaining accurate, compliant, and efficient order-to-cash operations. As a strategic partner to senior leaders across Sales, Finance, Revenue, IT, Customer Success, Legal, and Receivables Management, this role drives alignment on complex business decisions, strengthens governance, and simplifies the order and billing lifecycle. The Director uses data, financial insight, and sound judgment to address systemic challenges, manage operational risk, and improve enterprise performance. The role leads modernization across the Americas through automation, AI-enabled capabilities, RPA, workflow optimization, and technology adoption. By improving processes and strengthening global consistency, this leader enables teams to operate with greater accuracy, efficiency, and scale while delivering better experiences for customers and internal partners. This position also develops a high-performing, geographically distributed organization grounded in empathy, accountability, collaboration, and shared success. With visibility across enterprise initiatives and senior leadership, the Director will expand their influence across global order management strategy while developing future leaders and helping shape how Genesys scales its operations.They are equally comfortable rolling up their sleeves to remove obstacles and deliver results.

Requirements

Bachelor's degree in Accounting, Finance, Business Administration, or a related field
12+ years of progressive leadership experience in, Finance, Accounting, Audit, Revenue Operations, or related business operations within a global SaaS or technology organization
Proven experience leading geographically distributed teams across complex regional or global operating environments
Strong understanding of revenue operations, SOX and internal controls, financial governance, audit readiness, and enterprise risk management
Demonstrated experience leading large-scale business transformation involving automation, AI, RPA, workflow optimization, or process redesign
Demonstrated executive communication and stakeholder management skills, with the ability to influence senior leaders and drive alignment across cross-functional organizations
Strong business and financial acumen, with demonstrated ability to use data and operational insights to guide decisions and manage complex business challenges
Ability to support extended hours during critical month-end, quarter-end, and year-end close periods

Nice To Haves

Experience with Salesforce, Zuora, or Workday platforms
Experience scaling order management, billing, or order-to-cash operations within a global SaaS or technology business
Proven track record of leading organizations through significant growth, operational transformation, or technology-enabled change
Strong background in developing leaders, succession planning, and building high-performing teams in geographically distributed environments

Responsibilities

Define and execute the Americas Order Management strategy, aligning regional priorities, investments, and operating plans with global objectives and business growth
Lead end-to-end order management and billing operations across North America and Latin America, improving operational performance, financial accuracy, compliance, and customer experience
Own regional operating priorities, organizational design, resource planning, and capacity strategies to ensure the function scales effectively with changing business demand
Establish KPIs, service level objectives, governance frameworks, and operating metrics that strengthen accountability, increase performance visibility, and enable informed decision making
Strengthen the regional control environment through effective SOX compliance, audit readiness, financial governance, and operational risk management
Partner with senior leaders across Sales, Finance, Revenue, IT, Customer Success, Legal, and Receivables Management to influence business decisions, resolve systemic challenges, and deliver complex cross-functional initiatives
Lead transformation initiatives using automation, AI-enabled capabilities, RPA, workflow optimization, and technology adoption to increase productivity, accuracy, quality, and scalability
Drive standardization and continuous improvement across policies, processes, and operating procedures while balancing regional business requirements with global consistency
Leverage data, analytics, and business insights to identify performance opportunities, address root causes, and improve the effectiveness of order-to-cash operations
Build organizational capability through succession planning, leadership development, coaching, and talent management, creating a strong pipeline of future leaders