Director Ambulatory Operations

Cooper University Hospital•Camden, NJ

18h•Onsite

About The Position

The Director of Ambulatory Operations will support our Cardiac Care and Neuroscience practices across the Cooper Camden Region. Our Cooper Inspira Cardiac Care and Neuroscience locations are part of the Cooper Inspira Joint Venture partnership that supports advanced diagnostic and surgical technologies, treating a wide range of neurological and cardiovascular conditions. The Director will be responsible for daily operations of ten medical practice locations in Camden, Cumberland, Gloucester, and Salem Counties, supervising seven Ambulatory Operations Managers. The Director will report to the Assistant Vice President of Ambulatory Operations. Candidates with experience in Cardiovascular and Neuroscience operations are preferred. Accountable for the management of clinical and business operations of assigned sites, including the delivery of quality clinical services, improving patient experience, materials management, software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management, making themselves or designee available after hours for emergent issues such as facility or operational issues due to weather or other unforeseen circumstances. Supports the strategic direction of Ambulatory Operations as well as the Institute’s growth playbook by operationalizing new programs and growth initiatives. Exemplifies the Cooper University Health Care core values of inclusion, compassion and excellence.

Requirements

Minimum 3 years’ experience in a healthcare leadership, manager level or above
Skill in exercising a high degree of leadership, initiative, judgment, discretion, and decision-making to achieve both local and organization objectives
Demonstrated experience in improvement of assigned areas outcomes through creative and sustainable tactics
Knowledge and ability to utilize electronic health record in order to monitor key practice statistics, patient access metrics and clinic operations
Excellent organizational, written and verbal communication skills, comfort in communication with all levels of personnel
Demonstrated excellence in customer service and patient experience and operational improvement within the ambulatory setting
Strong knowledge of principles and practices of business/medical administration, management and relationship management
Working knowledge of regulatory requirements in an ambulatory setting in the realm of HIPAA, scheduling and billing