Director - Practice and Ambulatory Operations - MCI

Memorial Healthcare

8d•Onsite

About The Position

Provides leadership, direction and administration for all aspects of care delivery operations for the Memorial Cancer Institute (MCI); including but not limited to management of multiple clinic's practice and associated hospital ambulatory operations. Service delivery includes both practice and hospital based chemo infusion sites (including freestanding sites), on-site stat lab and on-site clean room IV pharmacy coordination to ensure efficiency and exceptional patient experience. This is a high acuity, sub-specialty patient population and care delivery requires coordination with cancer support services (social work, nutrition, navigation, PAC and other areas) including frequent transitions to ED and inpatient. Ensures service line’s activities and resources are aligned with organizational mission, values, and objectives.

Requirements

Bachelors (Required)
Five (5) years of leadership experience.

Nice To Haves

Project management and process improvement experience preferred.
Masters Degree Preferred

Responsibilities

Ability to create business plans and/or action action plans in an effort to expand business needs or improve Press Ganey - Patient Experience scores.
Ability to foster relationships with staff, colleagues and providers within division and throughout the healthcare system.
Ability to motivate and lead and develop and empower direct reports team building.
Ability to effectively plan, delegate and supervise the work of others. Expresses self clearly, conveys information in a concise, accurate and understandable manner.
Supports special projects and business analysis as requested.
Oversees operations of complex care delivery area(s) including subspecialty practices coordinated with hospital outpatient treatment areas, (some standalone sites) with high acuity and frequent transitions to and from inpatient and to the ED.
Monitors departmental budgets, quality, patient experience, team building, departmental contracts and vendor relations.
Determines and justifies needs for systems/equipment/supplies purchases, monitors usage, and oversees proper working order and/or stock supplies.
Ensures compliance with regulatory agencies governing healthcare delivery, third party payers, and accrediting bodies.
Develops and is accountable for operational, financial and clinical information activities and specific goals, standards, and objectives which directly support the strategic plan and vision of the service line.organization.
Possess clinical working knowledge of practice(s) in portfolio.