Director, Consulting Practice Management and Operations

PRIMARY CARE DEVELOPMENT CORPORATION (PCDC)•New York, NY

6d•$150,000 - $165,000•Hybrid

About The Position

PCDC is seeking a Director of Consulting Practice Management and Operations to strengthen the daily, functioning operations of the consulting practice. This role is a thought partner to practice leadership, responsible for pricing, capacity planning, client tracking, ad-hoc engagement management, and the systems and culture that support an evolving consulting practice. The consulting work spans different funding types, including fee-for-service client engagements and grant-funded programs. This role builds and refines the operational foundation that supports both, working closely with practice leaders and staff to ensure smooth business operations and growth.

Requirements

Bachelor's degree required.
7+ years of experience in practice management, operations management, or program administration, ideally spanning more than one business line or program area.
Advanced knowledge of project management systems, processes, and best practices.
Experience with project management, CRM, or invoicing systems, and building operational infrastructure from the ground up.
Demonstrated technology savviness and capacity to “dig in” and modify systems to meet users’ needs.
A track record on the scale of leading systems rollout from selection through launch or standing up a new program's staffing and operations from the ground up.
Familiarity with contract compliance and foundation and government grant-funded programs.
Exceptional analytical skills and can present complex analytics in an accessible manner.
Excellent verbal and written communication skills and interpersonal skills.
Proactively looks for new ideas and ways to improve established systems and work processes.
Strong collaboration skills across teams, including finance, legal, HR, and compliance.
Comfort working in a fast-paced environment shaped by client and program needs.

Nice To Haves

A Master's degree in a business management field, such as an MBA or MPA is preferred.
Experience supporting proposal or pricing development in a professional services or consulting setting.
Experience building administrative infrastructure for a growing organization.
Familiarity with the application and use of generative AI to improve operations and work quality output.
Experience and/or familiarity with healthcare.
Experience with Monday.com platform.

Responsibilities

Build standard pricing practices across consulting engagements, connecting cost, capacity, and margin.
Develop capacity planning to understand current and future capacity of consulting and delivery staff.
Own client engagement tracking from scoping through delivery and maintain CRM accuracy.
Build and maintain systems to capture client outcomes, learning, and feedback.
Implement and lead a data-informed, continuous quality improvement process.
Ensure teams work with efficient synchronicity across the practice.
Proactively identify areas of improvement, determine solutions, and implement enhancements.
Support clear, effective communication across the practice.
Contribute to professional development and career growth planning for practice staff.
Enable collaboration across consulting team members.
Help the practice function and feel like one team.
Partner with the team on developing new products and services.
Collect and organize client and market signals for new service ideas.
Support quality checks on outgoing proposals.
Own the process for testing new service ideas through piloting.
Work with PCDC’s External Affairs and Advancement team to increase team visibility.
Evaluate helpful tools and technology for coaches and project managers.
Support planning and data gathering for impact-oriented collateral.
Build the operational and administrative infrastructure the practice needs.
Serve as a key point of contact with PCDC's central Operations, Finance, and HR teams.
Work directly with Central's operations, finance, and HR leaders on shared processes.
Understand and organize Consulting’s current impact measurement efforts.
Act as advisor, teacher, and resource for staff on impact measurement.
Design systems and processes with an eye toward long term growth and stability.
Lead and develop the staff (project/engagement managers) who report to this role.
Grow the team's capabilities as the practice matures.
Plan and manage multiple project work plans, meeting internal and external deliverables.
Manage vendor and consultant contract execution, compliance management, and vendor management.
Manage portfolio of hourly-billed engagements, ensuring accuracy and efficiency.
Contribute to strategies to address pressing large program challenges.