Director, AI Transformation & Business Operations

Berkley•West Hartford, CT

17h•$150,000 - $165,000

About The Position

The Director, AI Transformation & Business Operations leads the development, prioritization, and implementation of artificial intelligence capabilities and operational improvements across Berkley Management Protection. Reporting to the Head of Product, the role partners with Underwriting, Operations, IT, Actuarial, Compliance, Data teams, and senior leadership to identify opportunities that improve efficiency, decision quality, agent experience, and business outcomes. It balances strategic transformation initiatives with day-to-day operational leadership. The position leads AI adoption from opportunity identification and evaluation through implementation, governance, and measurement. It also supports product management, operational improvement, technology implementation, performance measurement, and cross-functional delivery. The role requires approximately 10% travel and a valid driver's license.

Requirements

At least 5 years of experience in insurance product management, underwriting, operations, business transformation, or a related area.
Demonstrated experience leading operational improvement and technology implementation initiatives.
Experience with data analysis, business intelligence, automation, and artificial intelligence tools.
Strong project and program management skills, with a proven ability to drive execution across multiple stakeholders.
Excellent written and verbal communication skills.
Experience collaborating with Operations, IT, Actuarial, and Field teams to improve operational efficiency.
Ability to balance strategic planning with hands-on execution in a fast-paced environment.
Valid driver's license.
Ability to travel approximately 10%.

Responsibilities

Analyze operational workflows and recommend improvements to efficiency, accuracy, service levels, and user experience.
Contribute to requirements development, testing, implementation, and change management for system enhancements and operational initiatives.
Establish, monitor, and report key performance indicators for operational effectiveness, adoption, productivity, quality, and business value.
Support product management activities, including roadmap prioritization, product enhancements, user experience improvements, and cross-functional project delivery.
Lead adoption of AI technologies, including identifying, evaluating, prioritizing, implementing, governing, and measuring AI initiatives.
Develop business cases, requirements, success metrics, and implementation roadmaps for AI-driven capabilities and process improvements.
Establish AI governance practices in accordance with W.R. Berkley standards, company policies, regulatory requirements, and state guidelines.
Partner with Product, Underwriting, Operations, IT, and Data teams to translate business opportunities into scalable technology solutions.
Develop training materials, documentation, and communication plans for operational and AI-related initiatives.