Director, Administrative Services – AZ Based

Best Western International • Phoenix, AZ

2d • Onsite

About The Position

Join BWH Hotels – Where Passion Meets Purpose At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry. Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Requirements

• Bachelor’s degree in business administration, facilities management, or related field; or equivalent combination of education and experience.
• Minimum of 8 years of experience in administrative services, facilities management, or corporate operations, including multi-site or enterprise-level leadership.
• Strong knowledge of building systems, vendor management, and administrative operations.
• Proven ability to lead large teams and manage complex, multi-site operations.
• Financial acumen with experience in budgeting, capital planning, and cost control.
• Effective communication and negotiation skills with the ability to influence internal and external stakeholders.
• Intermediate proficiency in Microsoft Office Suite and related business software.
• Strategic thinking and problem-solving skills with the ability to manage diverse projects and drive innovation.
• Ability to navigate organizational dynamics and lead through change.
• Valid driver’s license, serviceable automobile and proof of insurance may be required.
• This position is not eligible for immigration sponsorship.

Responsibilities

• Directs enterprise-wide administrative and facility operations, including cafeteria services, maintenance and repair, security, warehousing and inventories, company records retention, distribution, and shipping/receiving.
• Leads vendor strategy and contract management, including selection, negotiation, and performance oversight for services such as janitorial, landscaping, food service, equipment leases, and critical building systems maintenance.
• Monitors and analyzes building performance by ensuring daily inspections, documentation, and operational checks of critical equipment and utility systems.
• Develops and manages departmental budgets, including capital planning, disbursements, and variance analysis.
• Ensures financial accountability and alignment with corporate objectives.
• Drives organizational effectiveness by implementing policies, procedures, and service standards that promote safety, compliance, and operational efficiency.
• Builds and leads a high-performing leadership team, providing coaching, development, and succession planning to support long-term growth and capability.
• Maximizes facility asset utilization by identifying opportunities for service enhancements, space optimization, and infrastructure improvements.
• Collaborate with senior leadership and cross-functional departments (e.g., HR, IT, Legal, Finance) to support strategic initiatives, business continuity, and employee experience.
• Leads or sponsors enterprise-level projects, including facility upgrades, sustainability initiatives, and process improvement efforts.
• Prepares and presents strategic reports and recommendations to executive stakeholders to support data-driven decision-making.
• Performs additional duties and responsibilities as assigned to support evolving business needs.

Benefits

• Medical/Dental/Vision available day one
• Vacation/Sick- accruals start day one
• Paid company holidays and personal holidays to celebrate what’s important to you
• 401K - company contribution and match (U.S.)
• Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
• Employee discounts/hotel discounts
• Free financial and health wellness programs
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director