Director, Administration

NBCUniversal•Universal City, CA

1d•$150,000 - $180,000•Onsite

About The Position

NBCUniversal is seeking a Director of Administration to provide strategic leadership over payroll and timekeeping operations, ensuring accurate, compliant, and timely employee compensation. This role oversees the full cycle of payroll and timekeeping processes, including reconciliation and reporting, while maintaining strict adherence to labor laws, company policies and collective bargaining agreements. The Director serves as a key liaison between leadership and employees and is responsible for driving operational efficiency, strengthening internal controls, and implementing process improvements across core functions, including timekeeping and budget management. This position leads, develops teams, collaborates cross functionally with HR, Finance, and external partners, leveraging data insights to support workforce planning for informed business decisions. The Director of Administration plays a critical role in ensuring compliance, operational excellence and a high standard of service across operational and maintenance functions.

Requirements

Bachelor's degree or 5+ years of related experience
3+ years prior experience in facility maintenance operations
3+ years of experience managing union personnel and contracts
2+ years of experience in data analytics and verification
Execution – You deliver results and take full ownership of outcomes. Possesses strong business acumen, organizational discipline and process improvement expertise
Customer Focus – You communicate effectively, solve problems proactively, and prioritize service excellence to drive timely and effective resolution
Integrity & Compliance – You demonstrate integrity, accountability, and ethical judgment, ensuring adherence to policies, regulations, and compliance standards
Collaboration – You foster a culture of teamwork, mutual respect, and inclusivity, building strong and productive relationships with internal and external stakeholders

Nice To Haves

Strong knowledge of personnel policies and procedures, including the collective bargaining agreement, payroll and timekeeping practices
Exceptional interpersonal skills with the ability to effectively engage and influence stakeholders at all levels, including demonstrated strength in conflict resolution
Advanced analytical and problem-solving capabilities, with strong proficiency in SAP, Timekeeper, Work Order Tracking system(s) and the ability to translate data into actionable results
Excellent communication and presentation skills, both written and verbal
Sound judgment and reasoning abilities, with a track record of making well informed decisions
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
Strong work ethic with exceptional attention to detail and the ability to manage multiple priorities in a fast-paced environment
Proactive mindset with the ability to take initiative and independently handle a wide range of administrative and operational responsibilities
Experience reviewing, analyzing, and reconciling data to identify issues and implement effective solutions

Responsibilities

Lead and manage payroll and timekeeping operations, providing direction, and performance oversight to ensure a high performing team
Establish and maintain efficient workflows, strong internal controls and quality assurance standards to support accurate and timely payroll processing
Oversee all payroll and timekeeping activities, ensuring accurate reporting for wages, deductions and union/non-union employee time records
Monitor timekeeping and payroll data and timekeeper reports to identify discrepancies and drive timely resolution
Conduct invoicing and job estimate reviews to ensure accuracy, completeness and alignment with project scope and financial expectations
Ensure compliance by validating that charge codes accurately correlate to jobs and that the correct hours worked are properly applied to each job
Triage and prioritize work assignments to ensure core functions are executed efficiently, with a focus on allocating straight-time hours to the most critical and high priority work
Ensure compliance with all federal, state, and local labor laws, collective bargaining agreements and company policies
Partner with Human Resources and Labor Relations to interpret union agreements, support negotiations and address union employee matters as needed
Maintain documentation and oversee reconciliation processes to ensure accuracy, transparency, and compliance
Drive continuous process improvements, leveraging technology and system enhancements to increase efficiency and data integrity
Oversee and optimize use of payroll and timekeeping systems (e.g., SAP, Timekeeper)
Serve as a key liaison with internal stakeholders and external partners, including HR, Finance, Payroll Administration, and Labor Relations
Provide high-level support and issue resolution for employee payroll and timekeeping inquiries
Develop and implement policies and procedures that align with organizational goals
Leverage data and reporting to support workforce planning, including analysis of labor, overtime and absences (LOAs)
Ensure continuity of operations and proactively address risks to maintain seamless payroll and timekeeping functions
Perform other duties as assigned