Director, Acute Rehabilitation & Respiratory Services

Banner Health•Phoenix, AZ

About The Position

The Director, Acute Rehabilitation and Respiratory Services at Banner University Medical Center Phoenix leads rehabilitation professionals, respiratory care practitioners, and vascular access specialists. The position develops and implements strategies for the designated service line or division, providing leadership and direction to achieve targeted results and ensure high-quality care delivered in a financially responsible manner. The Director guides strategic and fiscal growth, business development, program and service development, integrated patient care, continuous improvement, service excellence, and financial performance. The role partners with physicians and facility leaders to improve quality and outcomes, manages staffing and staff development, and ensures compliance with applicable regulatory and accrediting standards. It has direct responsibility for the service line or division and latitude to make decisions consistent with organizational mission, values, policies, and regulatory requirements.

Requirements

Master’s degree in business administration, health services administration, or a related field.
Five years of progressive experience in healthcare operations.
Strong knowledge and understanding of healthcare trends and financial management of healthcare operations.
Knowledge of applicable regulatory and accrediting agency requirements.
Strong written and oral communication skills.
Strong decision-making, critical-thinking, and group-facilitation skills.
Ability to lead change and rapidly prioritize needs.
Ability to develop strong relationships with suppliers and customers.
Ability to analyze and critically think through data from diverse sources and use it to establish business priorities, decisions, and budgets.
High level of computer literacy.
Current clinical and/or administrator licensure in the state of practice may be required, depending on regulatory requirements and clinical scope.
Employees working for Banner Home Care AZ must have an Arizona Fingerprint Clearance Card at hire and maintain it throughout employment.

Nice To Haves

BSN highly preferred for the Home Care service line.
Familiarity with Transplant Service needs highly preferred for the Transplant service line.
Additional related education and/or experience preferred.

Responsibilities

Lead the service line or division to support strategic and fiscal growth and strengthen the organization’s position with employees, physicians, and the community.
Develop and support an integrated business development plan to meet volume and referral targets.
Lead the development, implementation, and evaluation of new or redesigned programs, services, products, and markets, aligning departmental planning with system strategy.
Develop and improve delivery systems to provide coordinated, integrated patient care and meet or exceed strategic and operational targets.
Integrate innovation and evidence-based findings into practice and foster innovative solutions.
Partner with physician and facility leaders to manage quality across the service line; direct systematic use of data for problem-solving and outcome evaluation.
Direct continuous performance improvement, including performance measures and evaluation of clinical, operational, financial, satisfaction, utilization, and program outcomes.
Build a service excellence culture and organizational structure that support employee engagement and strong patient, employee, and physician satisfaction and loyalty.
Meet patient satisfaction, employee satisfaction, physician satisfaction, and employee turnover targets.
Achieve revenue, expense, productivity, and operating margin targets while maintaining clinical quality and service excellence.
Provide strategic direction for operations and capital expenditures and manage financial and capital resources, including cost control and planned programs or services.
Hire, train, develop, evaluate, coach, and discipline subordinate staff; promote accountability and ensure appropriate staffing levels, competency, and skill mix.
Ensure compliance with applicable regulatory bodies and standards, including Medicare, state requirements, The Joint Commission, and CMS.
Ensure operational excellence, clinical integration of programs and services, and integration with other organizational business lines.